Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Winkler

Nashville

Summary

Adept at enhancing customer satisfaction and streamlining closing processes, I leveraged my closing expertise and problem-solving abilities at Target to mitigate risks and improve efficiency. My proactive approach and ability to adapt to regulatory changes have consistently elevated team performance and service delivery standards.

Experienced with closing procedures and finalizing transaction documentation with accuracy and efficiency. Utilizes strong communication and organizational skills to streamline processes and ensure compliance. Track record of managing deadlines and maintaining attention to detail in high-pressure environments.

Overview

11
11
years of professional experience

Work History

Closing Expert

Target
08.2021 - Current
  • Managed final steps of closing process to mitigate risk and errors, achieving timely and efficient closings.
  • Demonstrated adaptability when faced with regulatory changes, quickly learning new requirements and incorporating them into daily operations without compromising quality or efficiency of service delivery.
  • Continuously improved upon personal knowledge of industry trends, regulations, and best practices through regular professional development activities.
  • Minimized potential delays by anticipating issues that may arise during the closing process and proactively addressing them before they became obstacles.
  • Contributed to team success by proactively identifying areas for improvement in workflows or procedures.

Customer Service Lead

Royal Farms
10.2019 - 04.2021
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Reviewed associate performance to identify training needs.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Key Holder

Wendy's
02.2017 - 01.2020
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

Front of House Associate

Vocelli's
08.2014 - 02.2017
  • Answered telephone to make reservations and take orders.
  • Remembered, recited and promoted variety of menu items.
  • Actively upsold menu items such as appetizers and desserts during busy hours which led to an increase in average check size.
  • Managed inventory levels of front-of-house supplies, reducing waste and controlling costs.
  • Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
  • Maintained a clean and inviting environment for guests, ensuring a positive dining experience.
  • Developed strong rapport with returning guests, fostering loyalty and repeat business.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Education

Associate of Arts - Communications

Harford Community College
Bel Air, MD
12-2021

Skills

  • Closing expertise
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Adaptability and flexibility
  • Relationship building
  • Professionalism
  • Adaptability
  • Organization

Timeline

Closing Expert

Target
08.2021 - Current

Customer Service Lead

Royal Farms
10.2019 - 04.2021

Key Holder

Wendy's
02.2017 - 01.2020

Front of House Associate

Vocelli's
08.2014 - 02.2017

Associate of Arts - Communications

Harford Community College

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Brandon Winkler