Brandon Winters

• Installed various software applications on company devices according to user requirements.
• Performed routine maintenance on hardware to ensure optimal functionality and longevity.
• Provided IT help desk support for employees experiencing technical issues.
• Troubleshot technical problems with software and hardware to identify and resolve issues.
• Delivered excellent customer service to internal and external users for technical assistance.
• Ensured seamless network connectivity for all users by monitoring and addressing any connectivity issues.

• Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and company policies.
• Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.

• Experience giving customer service
• Extensive accordance to HIPPA law
• Taken over 1000 calls using Salesforce and five9
• Provided assistance to clients
• Answered phone and assisted clients and customers with changes
• Explained products and benefits
• Provided excellent technical support
Owner

I troubleshoot computer/network issues of all kinds.
1. Sonic Wall Firewall installation
2. Router configuration
3. Subnetting of Networks
4. Windows Server Experience (Setting up services and Active Directory)
5. Imaging of over 70 computer systems
6. Hardware Troubleshooting/Diagnosis
7. Software Troubleshooting
8. MS Office setup/ troubleshooting
9. Command Line Experience (Windows and some Linux)
10. VoIP configuration
11. Outlook/Exchange Configuration
12. Scripting (Python) Experience

Provided remote support for Office issues including Excel, Word, and Outlook. Including troubleshooting
of Exchange issues.
Created multiple batch scripts to automate processes such as installing Office, cleaning the temp folder,
pushing certificates, and changing user passwords.
Experience troubleshooting Windows 10 issues like updates sticking, slow performance, and virus
removal.
Setup phishing server called GoPhish that sent out phishing emails as part of a plan to teach our clients
abut the dangers of phishing.
Experience troubleshooting networking issues like VPN connection, granting access to the network via
the router, and port forwarding.

Perform over a dozen installations for multiple small business across the Bay Area for their point of sale
system
Performed troubleshooting of multiple network, system, and application issues for over 100 businesses
across multiple operating systems. Including: Windows XP, Windows POSReady2009, and Windows 7
Professional
Open and closed support tickets, as well as organized customer data including model numbers,
serial numbers, support contract agreements, and RMA processing information using the ConnectWise
software
Performed troubleshooting on SQL based applications using SQL programming
Displayed excellent cable management in installations of computer systems for our customers
Configured networks in order to allow remote access for DVR systems (i.e. opening ports, setting up
DNS , assigning IP addresses)
Displayed excellent customer service in communication with the customer
Experience making RJ59 cable, splicing cable for DB25 and DB9 connectors
Experience with Microsoft Office 2010/2013