Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Worley

Gainesville,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Server/Bartender

The Social At Midtown
10.2021 - Current
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server/Busser

Ivy House
05.2016 - 02.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.

Host/Server/Bartender

Red Lobster
06.2018 - 05.2019
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Education

Associate of Arts - Education

Santa Fe College
Gainesville, FL
05.2022

Skills

  • Table Setting Knowledge
  • Point of Sale Operation
  • Guest Relations Management
  • Food Sales and Promotion
  • Cash Handling
  • Hospitality Service Expertise
  • High-Volume Dining
  • Strong Work Ethic
  • Positive Attitude
  • Stress Management
  • Multitasking Abilities
  • Staff Training

Timeline

Server/Bartender

The Social At Midtown
10.2021 - Current

Host/Server/Bartender

Red Lobster
06.2018 - 05.2019

Server/Busser

Ivy House
05.2016 - 02.2020

Associate of Arts - Education

Santa Fe College

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Brandon Worley