Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Yerger

Spring City

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

11
11
years of professional experience

Work History

Keyholder

Swatch Group Hamilton Division
06.2024 - Current
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Cultivated a personal clientele, contributing to 47% of total store sales volume and a 34% growth compared to the 2023-2024 year
  • Evaluated current stock situations and created purchase orders based off recent trends and future marketing plans
  • Collaborated with local, national and international team for growth initiatives and event planning
  • Mastered product knowledge on all six families of the Hamilton catalog
  • Provided in store trainings for customer relations, product knowledge and loss prevention
  • Created and maintained employee schedule best suited for the needs of the business
  • Monitored and collaborated with the service team to manage and care for customer repairs in a timely manner

Closing Team Leader

Target
07.2022 - 05.2024
  • Provide a clean and friendly shopping experience for guests by leading all departments through daily operations
  • Worked together with the Store Director and Executive Team Leadership to identify daily business and operations needs
  • Responsible for major store metrics such as: Item not found for both Order Pickup and Ship from Store, Fill from backroom percentage and all guest related metrics
  • Created daily assignment sheets for all team members based upon the needs of the business
  • Collaborated with store leadership to identify strengths and weaknesses in their specific work centers
  • Conducted interviews with potential candidates for all departments of the store
  • Develop and train all closing experts to the standard of operational excellence
  • Ensure all needs were met throughout the night and secured all entry points into the building

Assistant Back House Director

Chick-fil-A
08.2018 - 07.2022
  • Lead, supervise, and train new and pre existing team members during shifts through short term results focused goals
  • Responsible for creating and scheduling staff and all levels of management using HotSchedules
  • Maintain and prepare order guides for produce, bread, and general stock to fulfill sales need of the business
  • Facilitate and participate in leadership discussions and business meetings to identify problems and resolutions in the workplace and to develop goals for leadership and team members
  • Develop guest relationships, provide guest service, and resolve issues by using the HEARD model
  • Compare labor, productivity, and food cost margins to identify potential loss in sales and product waste
  • Implement and hold team members accountable to new procedures to meet quality expectations
  • Conduct interviews with potential candidates for team member and leadership positions

Assistant General Manager

McDonald's
10.2014 - 08.2018
  • Performed all managerial duties such as scheduling, performance reviews, and disciplinary action on top of daily operations
  • Coordinate a team to efficiently run shifts by creating a positional setup sheet
  • Traveled throughout the region to assist other stores with training, staff shortages and product delivery
  • Carried out preventative maintenance for food equipment and POS system in addition to reviewing facility needs

Education

Associate of Science - Business Management

Montgomery County Community College
Blue Bell, PA
06-2021

Skills

  • Sales proficiency
  • Customer service management
  • Inventory monitoring
  • Product ordering

Timeline

Keyholder

Swatch Group Hamilton Division
06.2024 - Current

Closing Team Leader

Target
07.2022 - 05.2024

Assistant Back House Director

Chick-fil-A
08.2018 - 07.2022

Assistant General Manager

McDonald's
10.2014 - 08.2018

Associate of Science - Business Management

Montgomery County Community College

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