Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandon Young

Cibolo,TX

Summary

Dynamic professional with a proven track record in customer relations and online tools proficiency, notably at Escapely Live LLC. Excelled in enhancing customer satisfaction and efficiently managing multiple tasks, showcasing exceptional organizational skills and customer service expertise. Demonstrated inclusivity awareness and game preparation acumen, achieving significant results in customer engagement and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Emcee/Virtual Game Master

Escapely Live LLC
12.2021 - Current
  • Used Zoom tools, such as the annotation tool, and chat functions to run an interactive virtual escape room
  • Explained company policies, game rules and safety requirements.
  • Memorized answers to each game scenario
  • Maintained and organized game progress
  • Provided excellent customer experience
  • Managed multiple applications and screens at one time
  • Coordinated schedules via an online schedule program and over a shared calendar
  • Generated a report after each game
  • Communicated clearly and on-time to share clues and direct game actions.
  • Watched guests closely to maintain current understanding of gameplay.

Vehicle Check-In Specialist

San Antonio Auto Auction
08.2018 - 03.2020
  • Checked in and cataloged vehicles as they entered and exited the auction using a portable tablet
  • Check-in process on a typical day would range from 150-200 vehicles per day, both entering and exiting the lot
  • Check-in process included but was not limited to accurately recording the VIN number and mileage of the vehicle, assessing vehicle specs, and assigning lot spaces under specific dealers
  • Had constant interaction with dealers and general public
  • Assigned and reassigned vehicles on the fly as auctions occurred
  • Maintained active inventory as vehicles were bought and sold
  • Followed all company policies and procedures to deliver quality work
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution

Clue Master/Customer Service Agent

Escape The Room San Antonio
12.2016 - 04.2017
  • Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
  • Explained company policies, game rules and safety requirements.
  • Kept game and party rooms clean and neat for next guests.
  • Communicated clearly and on-time to share clues and direct game actions.
  • Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
  • Memorized and reset the answers to each game room
  • Trained new employees
  • Provided excellent customer service to each client
  • Reconciled the cash register
  • Operated the front desk
  • Answer phones and scheduled clients
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Education

High School Diploma -

Dover High School
Dover, DE
06.2001

Skills

  • Customer service expertise
  • Online tools proficiency
  • Inclusivity awareness
  • Proactive Problem Solving
  • Resource Utilization
  • Active Listening
  • Critical Thinking
  • Customer Service
  • Teamwork and Collaboration

Certification

Google IT Support Professional Certification: In Progress

Certificates earned:

  • Bits and Bytes of Computer Networking
  • Technical Support Fundamentals
  • Operating Systems and You: Becoming a Power User

Timeline

Emcee/Virtual Game Master

Escapely Live LLC
12.2021 - Current

Vehicle Check-In Specialist

San Antonio Auto Auction
08.2018 - 03.2020

Clue Master/Customer Service Agent

Escape The Room San Antonio
12.2016 - 04.2017

High School Diploma -

Dover High School

Similar Profiles

CREATE PROFILE
Brandon Young