Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
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Brandon Zand

Darnestown,Maryland

Summary

Detail-oriented Ticket Office Intern with 2 years of experience. Adept at office organization and payment collection processes. Committed to effective customer service and accurate data-entry. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Extremely hard worker that is willing to put forth his best effort to accomplish any task at hand, wanting to go that extra mile to acquire success. My area of expertise is being a great team player and using my customer service skills to enhance the overall experience for customers.

Overview

6
6
years of professional experience

Work History

Restaurant Team Member

Village Green Grill
06.2021 - Current
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.

Ticket Office Intern

Towson Athletics - Ticket Sales / Fan Summit
03.2022 - 04.2023
  • Collaborate with team to come up with ideas to increase sales, bring more people to events and incorporate different types of promotional activities
  • Enhanced customer satisfaction by providing timely and accurate ticketing services.
  • Provided excellent customer service through phone, email, and in-person interactions, fostering positive relationships with patrons.
  • Directed ticket holders to seats and facility locations.
  • Maintained up-to-date knowledge of event schedules, pricing, and seating arrangements to provide accurate information to customers.
  • Demonstrate effective communication skills and services with customers to increase their satisfaction with the venue as a whole

Lifeguard

Quince Orchard Swim And Tennis Club
05.2018 - 09.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.

Education

Bachelor of Science - Sports Management

Towson University
Towson, MD
05.2023

Skills

  • Strong teamwork
  • Customer service and interaction
  • Ticket Sales Management
  • Verbal and written communication
  • Problem solving
  • Data analysis
  • Active listening skills
  • Time management skills
  • Self-motivation
  • Professionalism and Courtesy

Languages

Persian
Native or Bilingual

Volunteer Experience

  • Football Coach, Gaithersburg, MD

              -Different teams at different levels

              -Assistant: Helped out where I was needed but mostly focused on helping the defense 

  • Volunteer at canned food drive, Washington, D.C.
  • Volunteer at retirement home complex, Tysons, VA

Timeline

Ticket Office Intern

Towson Athletics - Ticket Sales / Fan Summit
03.2022 - 04.2023

Restaurant Team Member

Village Green Grill
06.2021 - Current

Lifeguard

Quince Orchard Swim And Tennis Club
05.2018 - 09.2021

Bachelor of Science - Sports Management

Towson University

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Brandon Zand