Brandon Zettlemoyer
Rogers
Summary
Dynamic and motivated professional eager to expand expertise and contribute to the customer service industry. Committed to delivering exceptional service and fostering positive client relationships, with a strong desire for continuous learning and growth within a collaborative environment. Proven ability to adapt quickly to new challenges while maintaining a focus on customer satisfaction and operational efficiency. Seeking opportunities to leverage skills and enhance knowledge in a fast-paced, customer-centric setting.
Overview
19
19
years of professional experience
Work History
Laboratory Assistant
UL Solution
Bentonville, AR
07.2023 - Current
- Conducted routine laboratory tests and experiments, ensuring adherence to safety protocols.
- Prepared and maintained laboratory equipment, enhancing operational efficiency.
- Facilitated data collection and analysis to enhance research accuracy.
- Organized and documented lab samples and results, improving record-keeping accuracy.
Car Porter
McCarty Daniel Nissan
Bentonville, AR
04.2022 - 03.2023
- Organized vehicle flow and parking assignments to optimize space utilization.
- Conducted routine inspections of vehicles for cleanliness and damage.
- Assisted customers with inquiries regarding vehicle location and services offered.
- Maintained accurate records of vehicle movements within the lot.
Customer Service Representative
Kum & Go
Bentonville, AR
09.2021 - 04.2022
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Guided customers in product selection, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline processes, improving response times and efficiency.
- Trained new hires on customer service protocols and company policies, fostering a supportive work environment.
Delivery Driver
Papa John's Pizza
Paragould, AR
11.2019 - 06.2021
- Delivered packages efficiently while adhering to strict schedules and routes.
- Maintained accurate logs of deliveries and vehicle inspections for compliance purposes.
- Utilized GPS technology to optimize delivery routes and reduce transit times.
- Collaborated with dispatch team to ensure timely communication regarding delivery statuses.
- Enhanced customer satisfaction through professional interaction and problem resolution on-site.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Pizza Maker
Sbarro’s Pizza
Gurnee, IL
01.2015 - 01.2015
- Properly execute product production using company and health standards to exceed customer expectations.
CDL Driver
Pam Transport
Tontitown, AR
01.2015 - 01.2015
- Meet company expectations on delivery of freight to ensure client satisfaction.
Driver
Papa Johns Pizza
Durham, NC
01.2015 - 01.2015
- Ensuring product quality and transporting the orders to the customer's home within a timely manner. Ensure a positive customer experience with a quality personality upon arrival. Money handeling, miscellaneous tasks and ensuring health standard cleaning levels.
Server
Ihop
St. Charles, IL
01.2014 - 01.2015
- Deliver an unforgettable dining experience for all customers by properly inputting orders, ensuring follow up with food delivery and creation of a welcome environment for guests.
Driver
Papa Johns Pizza
Fox Lake, IL
01.2014 - 01.2014
- Ensuring product quality and transporting the orders to the customer's home within a timely maner. Ensure a positive customer experience with a quality personality upon arrival. Money handeling, miscellaneous tasks and ensuring health standard cleaning levels.
Perp/Line Cook
Maggiano’s Little Itay
Vernon Hills, IL
01.2014 - 01.2014
- Assist with delivery of quality plates to provide guests with a quality dining experience.
Line Cook
Smashburger
Vernon Hills, IL
01.2014 - 01.2014
- Output quality food in a timely maner to exceed customers wants and needs.
Driver/M.I.T.
Pizza Hut
Fox Lake, IL
01.2013 - 01.2014
- Ensuring product quality and transporting the orders to the customer's home within a timely maner. Ensure a positive customer experience with a quality personality upon arrival. Money handeling, miscellaneous tasks and ensuring health standard cleaning levels. Train at a managerial level.
Crew
McDonales
Sping Grove, IL
01.2013 - 01.2013
- Deliver an expected quality of service through following company processes within food preparation, customer order entry, cash handling, cleanliness, and other tasks.
Driver
Jimmy Johns
Libertyville, IL
01.2012 - 01.2013
- Ensuring product quality and transporting the orders to the customer's home within a timely maner. Ensure a positive customer experience with a quality personality upon arrival. Money handeling, miscellaneous tasks and ensuring health standard cleaning levels.
Machinc
Red Line Motors
Waukgen, IL
01.2012 - 01.2012
- Deliver clients vehicle with quality repairs and ensure safety standards.
Entertainer
Realm Of Terror Haunted House
Round Lake Beach, IL
01.2011 - 01.2011
- Worked maintenance for the haunted house complex. Helped to support and stable out walls and props during set up. Entertained the customers by playing characters/parts.
Driver
Polar Ice Cream Inc.
Fox Lake, IL
01.2011 - 01.2011
- Loading the trucks with product, helping to decide the drive schedule, counting inventory, handling money transactions with customers, unload and clean vehicle at end of shift.
Picking/Packer
Custom Accessories
Richmond, IL
01.2011 - 01.2011
- Productively Unpack and rotate products off the trucks. Organize, pack warehouse inventory and restock trucks to ship to proper locations. Used an automatic shrink wrap machine to shrink wrap orders. Moving skids with a Pallet Jack.
Security
Alpine Valley East
Troy, WI
01.2008 - 01.2008
- Acheive total observation of the work boundaries ensuring guest safety while at event and watching for illegal activities such as dealing and gang activities.
Driver
Domino’s Pizza
Round Lake Beach, IL
01.2008 - 01.2008
- Ensuring product quality and transporting the orders to the customer's home within a timely maner. Ensure a positive customer experience with a quality personality upon arrival. Money handeling, miscellaneous tasks and ensuring health standard cleaning levels.
Host/Busser
Gino’s East
Libertyville, IL
01.2007 - 01.2007
- Greet customers as well as seating, cleaned after hours in addition to tables and setting for the next customers
Education
Basic high school courses -
GRANT COMMUNITY HIGH SCHOOL
Fox Lake, IL01.2007
CDL Training - undefined
FUTURE TRUCKERS OF AMERICA
ASHBORO, NC01.2015
Skills
- Servers/Busser
- Organizational
- Guest Services
- First Aid Training
- Customer Service
- Stocking
- CDL
- Laboratory techniques
Profile
A professional and motivated hard working individual, who stives to learn more of the industry. Striving to earn place in a mentally stimulating work environment. Flexible and versatile with work schedule and work environment, and able to maintain a sense of humor under pressure.
Languages
English
Native or Bilingual
Timeline
Laboratory Assistant
UL Solution
07.2023 - Current
Car Porter
McCarty Daniel Nissan
04.2022 - 03.2023
Customer Service Representative
Kum & Go
09.2021 - 04.2022
Delivery Driver
Papa John's Pizza
11.2019 - 06.2021
Pizza Maker
Sbarro’s Pizza
01.2015 - 01.2015
CDL Driver
Pam Transport
01.2015 - 01.2015
Driver
Papa Johns Pizza
01.2015 - 01.2015
Server
Ihop
01.2014 - 01.2015
Driver
Papa Johns Pizza
01.2014 - 01.2014
Perp/Line Cook
Maggiano’s Little Itay
01.2014 - 01.2014
Line Cook
Smashburger
01.2014 - 01.2014
Driver/M.I.T.
Pizza Hut
01.2013 - 01.2014
Crew
McDonales
01.2013 - 01.2013
Driver
Jimmy Johns
01.2012 - 01.2013
Machinc
Red Line Motors
01.2012 - 01.2012
Entertainer
Realm Of Terror Haunted House
01.2011 - 01.2011
Driver
Polar Ice Cream Inc.
01.2011 - 01.2011
Picking/Packer
Custom Accessories
01.2011 - 01.2011
Security
Alpine Valley East
01.2008 - 01.2008
Driver
Domino’s Pizza
01.2008 - 01.2008
Host/Busser
Gino’s East
01.2007 - 01.2007
CDL Training - undefined
FUTURE TRUCKERS OF AMERICA
Basic high school courses -
GRANT COMMUNITY HIGH SCHOOL