Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brandon A. Feliciano Collado

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit applicant needs and return each to optimal quality of life.

Overview

3
3
years of professional experience

Work History

Carpenter Laborer

DACAR Construction Inc.
Rincon, PR
08.2021 - Current
  • Framed, remodeled and finished wood and metal structures using hand tools such as utility knives, hammers and deglazing devices to complete carpentry tasks.
  • Maintained variety of hand tools, portable power tools and standard measuring instruments on daily job assignments.
  • Inspected completed work for conformance with specifications and requirements and confirmed compliance with applicable building and safety regulations.
  • Followed protocols and stayed organized to provide personal and teammate safety.

CDBR-DR Case Manager

Pro Assests Agency - Client: IEM
Mayaguez, PR
10.2019 - 02.2021
  • Reviewed and managed 800+ CDBG-DR - R3 Program applicants, who were victims of Hurricane Irma and Maria to evaluate their program eligibility while ensuring productivity, communication, and program policy compliance.
  • Supported day-to-day project management activities and other case tasks as directed to ensure all program needs were met.
  • Developed skills with CDBG-DR coordinated assistance network (Canopy), Smartsheet, SharePoint, Adobe, Outlook, Microsoft Word, Excel amongst other programs to document and communicate clearly both orally and in writing with applicants, customers, co-workers, and supervisors to keep everyone updated of every case in a timely manner.
  • Managed and executed successfully special tasks assigned while ensuring each task followed all program guidelines.
  • Intake/Eligibility Assessments: Collect all documents required to complete the Intake process. Once reviewed to ensure quality service, organize documents obtained and upload to program data based for proper storage, following with eligibility review within program guidelines and verification of applicant qualification.
  • Uniform Relocation Assistance Guide & Residential Anti-Displacement and Relocation Assistance (URA) and Optional Relocation Assistance (ORA): Review active cases of applicant and/or tenants who require additional services due to temporary or permanent displacement due to construction works. Follow up with both applicant and tenant to ensure all proper documentation required was associate to the case and provide a full orientation to both for next steps.
  • Award Coordination: Confirming applicant receptivity to assistance assigned. If applicant is not receptive provide proper orientation for appeals process. If the applicant is receptive, coordinate award meeting between applicant, construction manager and notary for discussion of the scope of work package and grant package. If applicant is not receptive to scope of work or grant package, provide proper orientation for appeals process. If applicant is receptive to both, coordinate next steps to move the case into construction phase.
  • Relocation Assistance: Evaluated cases that required Relocation Assistance due to severity of land and structure value. Provided a full orientation for assistance and followed up with applicants to ensure property search was being conducted. Follow up with applicants once property search is completed and proceed to move case until case is completed.
  • Inactive Case Closure: Detailed evaluation of Inactive cases and categories. Review each category to ensure all policy compliance needs are met, such as proper contact attempts, case notes and correspondence, to send proper applicant correspondence to close the case.

Call Center Representative

CommSense
Aguadilla, PR
06.2018 - 10.2019
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.

Education

Bachelor' Degree - 1 Year - History Major

University of Puerto Rico - Mayaguez
Mayaguez, PR

High School Diploma -

Dr. Carlos Gonzalez High School
Aguada, PR
05.2017

Skills

  • Department of Housing Assistance Knowledge
  • CDBG-DR Funds Knowledge
  • Familiar with Housing Program Guidelines
  • Customer Data Confidentiality (Personal Information Protection Act)
  • Technical Support
  • Leadership Skills
  • Team Player
  • Professionalism

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Carpenter Laborer

DACAR Construction Inc.
08.2021 - Current

CDBR-DR Case Manager

Pro Assests Agency - Client: IEM
10.2019 - 02.2021

Call Center Representative

CommSense
06.2018 - 10.2019

Bachelor' Degree - 1 Year - History Major

University of Puerto Rico - Mayaguez

High School Diploma -

Dr. Carlos Gonzalez High School

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Brandon A. Feliciano Collado