Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales & Social Media Manager
The Blanco Administration Group
12.2019 - Current
Provides music production for various entities including Stream Cut Media LLC (Atlanta, Georgia), NBC/Universal, BET, Spectrum Originals, Flava Unit Films, and others.
Creates engaging content for various platforms, including web pages and social media sites.
Identifies target audience and delivers specialized content to specific demographic.
Analyzes and measures the effectiveness of content strategies, adjusting as necessary to optimize results.
Develop and implement comprehensive social media strategies across platforms including Facebook, Twitter, Instagram, LinkedIn, and TikTok, resulting in a 2000% increase in overall engagement.
Create, curate, and schedule engaging content, including graphics, videos, and blog posts, which boosted follower growth by 2000%.
Monitor social media channels for trends, opportunities, and competitor activities.
Collaborate with influencers and brand advocates to enhance reach and credibility.
Conduct monthly performance reports using tools like Google Analytics and adjust strategies based on data-driven insights.
Lead social media campaigns for product launches and promotional events.
Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
Increased brand awareness through development and implementation of successful public relations campaigns.
Prepared RFP and RFQ responses for new business pitches and presentations.
Conducted media training for company executives and business leaders.
Cultivated strong corporate image and identity with clear branding.
Led crisis communications and media relations activities in response to challenging situations.
ACCOUNT EXECUTIVE-EMERGENCY SERVICES
HOPE DISASTER RECOVERY
07.2018 - 12.2019
Responsible for maintaining case files in a timely manner, as well as in accordance with agency policies and gathering and reporting program statistical and outcome data.
Maintained regular contact with clients and engages and involves the client in the casework process.
Prepared, compiled, and submitted accurate case files all in compliance with various agencies policies.
Continually assessed ongoing changes in behavior, circumstances, or conditions that may affect client safety and escalate situations in compliance with the law and training.
Demonstrated and documented client progress toward risk reduction, achievement of goals and positive case outcomes.
Ensured program compliance with all funders, contract requirements and applicable laws were met.
Maintained accurate and timely records, files, forms, statistics, and additional relevant information in accord with agency policy, licensing, and funding requirements in compliance with the confidentiality agreements and HIPAA standards.
Participated in continuous quality review of client records for compliance with agency standards.
Collaborated with other social service agencies and resources to coordinate client services.
Managed reporting aspects of the program through internal reporting programs.
Coordinated all referrals, service planning, and client documentation for assigned caseload.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Built relationships with customers and community to promote long term business growth.
Contributed to team objectives in fast-paced environment.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Met existing customers to review current services and expand sales opportunities.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Negotiated prices, terms of sales and service agreements.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
ACCOUNT EXECUTIVE-EMERGENCY SERVICES
BAKER RIPLEY
12.2017 - 07.2018
Provided effective service delivery and case management services by applying the mission of Baker Ripley and Workforce Solutions.
Ensured program compliance with all funders, contract requirements and applicable laws were met.
Completed client intake and registration forms and provided reports as requested.
Ensured performance expectations are being met.
Complied with all company and contract policies and procedures are followed.
Ensured all interactions with clients and staff were safe, healthy, dignified and not intrusive, enforcing appropriate confidentiality and privacy.
Managed reporting aspects of the program through internal reporting programs.
Ensured activities and tasks are aligned with the goals and objectives of Baker Ripley and Workforce Solutions.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Informed customers of promotions to increase sales productivity and volume.
Developed, maintained and utilized diverse client base.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
International Logistics Manager
SEAHAWK MARINE LOGISTICS
08.2011 - 10.2017
Manage the scheduling and deployment of crew members for multiple vessels, ensuring timely rotations and adherence to operational timelines.
Organize and coordinate domestic and international travel, visa applications, accommodations and transportation for offshore personnel.
Ensure all crew members meet maritime compliance requirements.
Maintain up-to-date personnel records, travel documentation and compliance certifications.
Act as the point of contact for logistical emergencies, coordinating rapid crew replacements and facilitating effective crisis management.
Liaise with HR, operations teams, and vessel operators to ensure smooth crew transitions and maintain high levels of communication across departments.
Monitor and update crew schedules, minimizing downtime and ensuring uninterrupted vessel operations.
Developed and implemented strategies to reduce costs and improve quality of service.
Negotiated transportation and logistics contracts to reduce shipping costs.
Monitored logistics performance and identified improvement opportunities.
Managed logistics budgets and forecasting to achieve cost-effective operations.
Selected, trained and developed logistics personnel to achieve high-performing teams.
Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Prospected for leads to build pipeline and convert to sales opportunities.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Led improvement initiatives to advance operational efficiencies and increase revenue.
ACCOUNT EXECUTIVE-EMERGENCY SERVICES
NEIGHBORHOOD CENTERS, INC.
05.2009 - 04.2011
Provided case management services to Harris County residents suffering from the lingering results of Hurricane Ike.
Performed intake on potential clients determining their needs (medical, physical as well as mental) and any other specific requirements.
Ensured all interactions with clients and staff were safe, healthy, dignified and not intrusive, enforcing appropriate confidentiality and privacy.
Conducted referrals include agencies with programs specifically designed to service victims of the hurricane.
Helped in the organization of the Rapid Response Team; a group of case managers, each responsible for a small caseload consisting of individuals with emergency needs such as housing, furniture, and clothing replacement.
Resolved hundreds of cases as a group. Was responsible for the storage (both physically and digitally) of client's private documents (Deeds, Social Security cards, medical records, etc.).
Processed orders, forms, applications, and requests, managed administrative duties related to data entry, processing, and document control.
Diagnosed and repaired PC issues as needed.
Performed inspections of client's homes to determine the extent of damage to residence.
Education
BACHELOR OF ARTS - COMMUNICATION
University of Houston at Clear Lake
Houston, TX
12.2008
ASSOCIATE OF ARTS - GENERAL STUDIES
College of the Mainland
Texas City, TX
05.2007
Skills
Client Assessment
Documentation and Record Keeping
Communication
Advocacy and Mediation
Resource Coordination
Crisis Intervention
Time Management
Cultural Competence
Deep understanding of Ethical Standards
Team Collaboration
Data Analysis
Problem Solving
Content Optimization
Excellent writing, editing, verbal communication, and storytelling skills
Strategic social media program implementation and maintenance
Associated Press (AP) style writing
Ability to craft content aligned with the brand and for designated audiences
Ability to develop compelling content across all delivery streams
Social Media Strategy Development
Content Creation and Curation
Social Media Analytics and Reporting
Community Engagement
Brand Management
Influencer Collaboration
Paid Social Advertising
SEO
Digital media
Pipeline management
Cross-functional team leadership
Strategic planning and execution
Cost reduction strategies
Logistics management
Accomplishments
Annual Top District Sales Performer-Surpassed monthly, quarterly and annual revenue goals consistently
Recognized as Top Account Executive, 2019, exceeding territory plan by 577%
Certification
Google Ads Display Certification, 03/01/22, Google
Complex Chief Engineer at Faro Blanco Resort & Yacht Club-Shaner Hotel GroupComplex Chief Engineer at Faro Blanco Resort & Yacht Club-Shaner Hotel Group