Brandon Benussi
Hypoluxo,FL
Summary
Dedicated and loyal colleague with over nine years experience in high volume, customer facing environments. Recognized for bringing a positive attitude and the willingness to work effectively with others. Expertise in inventory management and customer care. Motivated to acquire knowledge an excel in the workplace with a team of like-minded individuals by increasing company profitability and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Kavatender/Retail Sales, Store Manager
The Chill Room
04.2018 - Current
- Recommend products for customers that best fit them based on needs.
- Educate new customers on a variety of products including kava, kratom, CBD, flower/oil vaporizers, etc.
- Offer support to customers and colleagues with any problems they may encounter.
- Serve high customer volumes during special events, nights, and weekends.
- Strain kava, brew kratom, and create or recommend specific drinks.
- Effectively manage time to prepare products for upcoming shifts while attending the bar/customers by myself.
- Build long-lasting relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Sales in high-end glass pipes/art ranging up to $15,000.
- Attend industry trade-shows to create B2B relationships.
- Base inventory orders on the highest sales figures, customer requests and trending products.
- Key Holder/Card Holder entrusted with responsibilities such as banking, placing orders, and managing cash drops.
Apprentice to Control Technician
Systems Services Inc.
02.2023 - 12.2023
- Received mentorship from seasoned professionals to learn industry practices and techniques.
- Acquired knowledge in the proper and safe usage of power tools, hand tools, and safety gear.
- Complied with industry regulations and adhered to safety guidelines in daily projects.
- Developed understanding of electrical systems, including troubleshooting and repair.
- Provided assistance with post-construction cleaning and maintenance tasks.
- Experience working on high-stakes job sites, including Palm Beach County schools, the Federal Aviation Administration (FAA), and many hospitals.
- Relocated to Puerto Rico for six months.
Assistant Store Manager
Liberty Health Sciences
09.2022 - 11.2023
- All job duties from Team Lead position described below.
- Interview, on-board and train staff associates to ensure compliance with company policies as well as legal regulations pertaining to industry.
- Train and supervised staff to promote advancement in their position.
- Attend weekly staff meetings to learn about new products, address employee concerns, make improvements, and evaluate progress toward sales goals.
- Create weekly schedules for employees and re-schedule as needed.
- Check and approve payroll for store employees bi-weekly.
- Maintain positive customer relationships by responding with urgency and transparency.
- Work with customers and employees alike to keep customer satisfaction high.
Team Lead Patient Advocate
Liberty Health Sciences
09.2020 - 09.2022
- Promoted within a six-month timeframe for exceeding company goals and standards,
- Manage opening/closing procedures and recommended changes to increase efficiency of daily activities.
- Ensure fellow employees operate within legal compliance.
- Learn and implement new procedures, point-of-sale, integrations, etc.
- Discuss and resolve patient complaints or concerns.
- Discover, resolve, and document any inventory/cash discrepancies.
- Perform monthly audits and end-of-year audits.
- Receive product transfers and build transfer manifests.
- Bank for change and complete weekly documentation of cash deposits through MFA.
- Update advocates on new promos, products, and practices.
- Create accessible and easy to understand spreadsheets to consolidate info.
- Establish relationships with local doctors.
Patient Liaison
Liberty Health Sciences
05.2020 - 09.2020
- Stay educated on industry standards and procedures.
- Understand patient's ailments to make informed recommendations.
- Educate patients on Medical Marijuana and it's uses.
- Implement new ideas or procedures to work more efficiently.
- Clean and organize store upon arrival and exit.
- Count cash registers and product inventory daily.
- Assist management with opening/closing procedures.
- Creating patient profiles and dispensing using NAV365.
Assistant Store Manager
The Vaping Store
12.2015 - 02.2020
- Build/fix various vaporizers from scratch with various metal wiring and battery types.
- Maintain a safe environment and educate employees and customers on the importance of battery safety.
- Train new employees on merchandise and point of sale.
- Managing time and multiple customers simultaneously while working alone.
- Key-holder, expected to open/close unaccompanied.
- Manage and order stock inventory, including e-juice and hardware.
- Maintained relationships with distributors to ensure access to the latest products at competitive prices.
- Known as go-to employee for regular customers.
Education
GED -
Park Vista Community High School
Lake Worth, FL05.2016
Skills
- Understanding of customers/patients needs to provide informed recommendations
- Unafraid to ask questions as to relay reliable and accurate information
- Ability to understand and convey correct company policies and procedures
- Flexible in scheduling and travel to support the best interests of the business
- Pride in organization and attention to detail
- Always provide respect and exceptional customer service
Timeline
Apprentice to Control Technician
Systems Services Inc.
02.2023 - 12.2023
Assistant Store Manager
Liberty Health Sciences
09.2022 - 11.2023
Team Lead Patient Advocate
Liberty Health Sciences
09.2020 - 09.2022
Patient Liaison
Liberty Health Sciences
05.2020 - 09.2020
Kavatender/Retail Sales, Store Manager
The Chill Room
04.2018 - Current
Assistant Store Manager
The Vaping Store
12.2015 - 02.2020
GED -
Park Vista Community High School
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