Brandon/Brittany Bonilla
Eatonton,GA
Summary
Dedicated professional with a strong work ethic and exceptional organizational skills. Proven ability to connect with individuals and assess their needs effectively, even in high-pressure environments. Demonstrates professionalism while managing multiple tasks and is driven by ambition and a passion for overcoming challenges.
Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
4
4
years of professional experience
Work History
Patient Access Coordinator
Neighborhealth
East Boston, MA
12.2021 - Current
- Epic Experience and Microsoft Experience and PACS Experience.
- Ensure the patient’s confidentiality by making sure health information is secured.
- Support other team members with several administrative tasks.
- Participated in training sessions related to new software programs or changes in policies and procedures.
- Verified insurance eligibility and ensured coverage of services to be provided.
- Greeted patients, verified patient identification and collected demographic information.
- Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
- Obtained necessary signatures for privacy laws and consent for treatment.
Cashier/Member Service/Omni Supervisor
BJ’s Wholesales Club
Revere, MA
08.2020 - 12.2021
- Starting as a cashier, I was well-organized, polite, and helpful to customers when they asked questions.
- I went to do Omni Supervisor, went around the store, picked up the item/product, and dropped it off to customers either for pickup or curbside. I made sure the product was great when given.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cook
Mr. Dooley’s
Boston, MA
08.2020 - 12.2021
- Inspected kitchens for sanitary conditions before the start of each shift.
- Monitored stock levels of food items and ordered more when necessary.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Used standardized recipes and other instructions to prepare food.
Education
High School Diploma -
East Boston High School
East Boston06.2020
Skills
- EPIC
- Microsoft Experience
- Organized
- Productivity
- Bilingual in English and Spanish
- Perseverance
- Motivation
- Insurance verification
- Patient registration
- Friendly and outgoing
- Verbal and written communication
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Access Coordinator
Neighborhealth
12.2021 - Current
Cashier/Member Service/Omni Supervisor
BJ’s Wholesales Club
08.2020 - 12.2021
Cook
Mr. Dooley’s
08.2020 - 12.2021
High School Diploma -
East Boston High School
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