Brandon D. Dixon
Martinez,GA
Summary
Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk/Houseman
Hampton Inn By Hilton
12.2022 - 05.2023
- Responsible for stocking room attendant carts with adequate supplies to complete assigned rooms and maintain an efficient cleaning
- Remove trash and dirty linens from rooms
- Provide excellent customer service to all guests
- Checked guests in/out
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
CSR/Stocker
Walmart
12.2020 - 09.2022
- Promptly unload trucks
- Assisting fellow associates as needed throughout the store
- Sorting and stocking products on shelves and in the backroom
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Salesperson
Amar Leather
05.2018 - 11.2020
- Meet sales goals
- Helped customers tailor jewelry and leather to their needs
- Developed relationships with clients for increased loyalty and repeat business.
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Front Desk Agent
Hyatt
01.2018 - 11.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Volunteer
Golden Harvest Food Bank
07.2014 - 01.2017
- Helped serve food in the kitchen
- Strengthened volunteer team effectiveness by providing training sessions.
- Packaged up nonperishable food items for food bank visitors.
- Distributed food boxes with carefully selected essentials to families in need.
- Collaborated with team members to ensure timely distribution of food to clients in need.
- Kept warehouses and preparation areas clean and orderly to limit workplace risk.
- Organized, sorted and stored donations in orderly systems to minimize waste.
Volunteer
Ronald McDonald House
07.2014 - 01.2017
- Helped families settle in upon arrival
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
Biology, Chemistry, Algebra, Calculus -
Lakeside High School
Skills
- Time Management
- Front Desk Operations
- Setting Reservations
- Listening Skills
- Microsoft Office
- Greet Visitors
- Problem-solving
- Leadership
- Team building
- Communication skills
- Active listening
- Complaint resolution
- Cash and card processing
- Problem-solving
- responsible
- Initiative-taking
- Reliability and punctuality
Certification
CPR
Timeline
Front Desk/Houseman
Hampton Inn By Hilton
12.2022 - 05.2023
CSR/Stocker
Walmart
12.2020 - 09.2022
Salesperson
Amar Leather
05.2018 - 11.2020
Front Desk Agent
Hyatt
01.2018 - 11.2020
Volunteer
Golden Harvest Food Bank
07.2014 - 01.2017
Volunteer
Ronald McDonald House
07.2014 - 01.2017
Biology, Chemistry, Algebra, Calculus -
Lakeside High School
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