Victoria Hall
Wilmer,TX
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Capgemini
03.2022 - 02.2024
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Created and maintained detailed database to develop promotional sales.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
McKesson
09.2021 - 02.2022
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
CPA Manager
Credit Protection USA
02.2015 - 05.2020
- Reviewed monthly journal entries and reconciliations to find and resolve variances.
- Reviewed and presented monthly, quarterly and other ad hoc analytics for business, accounting and financial leadership.
- Managed team of associates to elevate performance and promote development.
- Reviewed monthly and quarterly reporting for accuracy and regulatory compliance.
- Developed and implemented various procedures to improve accounting process.
- Created and maintained financial databases for data entry, tracking and reporting.
Customer Service Representative
First American Title Insurance Co
10.1997 - 10.2008
- Created and maintained detailed database to develop promotional sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
Education
ESS COLLEGE OF BUSINESS
Dallas, TXWilmer-Hutchins High School
Dallas, TX1991
Skills
- Product Knowledge
- Call Management
- Report Generation
- Scheduling
- Appointment Scheduling
- Complaint resolution
- Data Collection
- Information Security
- Data Entry
- Paperwork Processing
- Account updating
- Call Center Operations
- Call center experience
- Report creation
- Conflict Mediation
- Administrative Support
- Payment Processing
- Microsoft Outlook
- Strategic sales knowledge
- Sales closing
- Microsoft PowerPoint
- Spreadsheets
- Microsoft Office Suite
- Software CRM system proficiency
- Multi-line phone talent
- Coordination
- Documentation
- Clerical Support
- Proofreading
- CRM Software
- POS systems expert
- Record preparation
- Research
- Product Promotion
- Brand representation
- Technical Support
- Follow-up skills
- Retail store support
Timeline
Customer Service Representative
Capgemini
03.2022 - 02.2024
Customer Service Representative
McKesson
09.2021 - 02.2022
CPA Manager
Credit Protection USA
02.2015 - 05.2020
Customer Service Representative
First American Title Insurance Co
10.1997 - 10.2008
ESS COLLEGE OF BUSINESS
Wilmer-Hutchins High School