Brandon Garza
North Richland Hills,TX
Summary
Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.
Overview
5
5
years of professional experience
Work History
Front End Supervisor
Eco Thrift
North Richland Hills, Texas
09.2024 - Current
- Performing cashier duties, greeting, and completing tasks assigned.
- Supervised team members to ensure efficient store operations.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Trained new staff on customer service and sales techniques.
- Evaluated employee performance and provided constructive feedback regularly.
Front Desk Manager
The Highland Hotel
Dallas, Tx
07.2022 - 09.2024
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Trained new employees on front desk procedures and customer service standards.
- Promptly, accurately and efficiently know how and where to post all charges
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
- Supervised front desk staff, providing guidance and support during busy shifts.
- Have complete working knowledge of Front Office computers or manual systems.
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
Nars Counter Manager
Nordstrom
Dallas, Tx
08.2020 - 06.2022
- Maintained accurate records of daily, weekly and monthly sales figures.
- Assisted with store operations, including inventory management and stock replenishment
- Trained new employees on store policies, procedures and customer service standards.
- Organized promotional events to maximize sales opportunities in the store.
- Analyzed sales data to identify areas of improvement or opportunities for growth.
- Developed engaging displays to showcase new product launches and promotions.
Education
High School Diploma -
Birdville High School
North Richland Hills, TX06.2015
Skills
- Customer service
- Problem-solving skills
- Listening skills
- Business development
- Quality management
- Staff leadership
- Staff supervision
- Reporting and documenting
Languages
English
Full Professional
Spanish
Professional
Timeline
Front End Supervisor
Eco Thrift
09.2024 - Current
Front Desk Manager
The Highland Hotel
07.2022 - 09.2024
Nars Counter Manager
Nordstrom
08.2020 - 06.2022
High School Diploma -
Birdville High School