Summary
Overview
Work History
Education
Skills
Timeline
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Brandon J. Koury

Miami,Florida

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Back of House General Manager

Chick-fil-A
01.2022 - 09.2023
  • Managed a team of over 150 employees, overseeing all aspects of the kitchen including training, scheduling, day-to-day operations, and managing leaders and team members.
  • Controlled expenses, managed inventory, monitored financial performance, and maintained budgets to provide financial stability and long-term organizational growth.
  • Implemented proven strategies and processes that led to maintaining a perfect food safety score from Chick-fil-A across 8 quarters.
  • Successfully increased profit margins and lowered food costs to meet company goals, increasing profit by over 80% in 4 quarters.
  • Tailored development programs for individual employees based on observed strengths and weaknesses.
  • Ensured the proper maintenance of all facilities and equipment, as well as general cleanliness of the store.

Store Director

Chick-fil-A
04.2017 - 01.2022
  • Responsible for overseeing day-to-day operations of the store.
  • Created systems and processes to fully equip shift leaders, trainers, and team members to thrive in their role.
  • Played a major part in leading a business that grew revenue by over 20% yearly for 5 years in a row, including during COVID, when stores in malls shut down across the country.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Collaboratively spearheaded the shift in business models from an entirely over-the-counter food pick-up, to a large-scale, curbside pick-up operation, actively using over 30 parking spots.
  • Set schedules for 100+ staff by planning and designating shifts and hours.
  • Handled problematic customers to assist lower-level employees and leaders, maintaining excellent customer service.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed the change fund and cash systems of the store.

Team Member

Chick-fil-A
04.2016 - 04.2017
  • Pioneered use of a credit system to save the business thousands of dollars monthly on unusable product.
  • Helped meet changing demands by recommending improvements to business systems and procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized kitchen to facilitate effective ordering and stock rotation.
  • Oversaw demand-planning, purchasing, and logistics.
  • Effectively managed the store's storage layout to optimize stock levels and maintain a well-kept store.
  • Excelled in a fast paced environment and handled stressful situations well.
  • Prepared quality food, provided a welcoming atmosphere by greeting guests, and handled sales transactions.

Education

Associate of Arts Degree -

Miami Dade College
Miami, FL
2015

Skills

  • Leadership
  • ServSafe Food Manager Certification
  • Program development
  • Operations management
  • Inventory control
  • Staff training
  • Policy and procedure implementation
  • Business planning
  • Budgeting and cost control
  • Recruiting and hiring

Timeline

Back of House General Manager

Chick-fil-A
01.2022 - 09.2023

Store Director

Chick-fil-A
04.2017 - 01.2022

Team Member

Chick-fil-A
04.2016 - 04.2017

Associate of Arts Degree -

Miami Dade College

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Brandon J. Koury