Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

BRANDON J. STEPHENS, ACE

Fort Worth,TX

Summary

Results-oriented Pest Control District Manager with over 14 years of extensive field experience, leading successful pest control operations. Proven track record of driving profitability, exceeding sales targets, and maintaining high levels of customer satisfaction through hands-on field work. Adept at implementing innovative strategies to optimize operational efficiency, enhance service quality, and ensure compliance with industry regulations. Skilled in team leadership, staff development, and client relationship management. Seeking a Technical Manager role to leverage expertise in pest control methodologies, technical solutions, and industry best practices gained through field experience to drive innovation and deliver exceptional results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

District Manager

Rentokil
04.2023 - Current
  • Ensured compliance with federal, state, and local regulations governing pest control operations, including safety standards and environmental guidelines.
  • Conducted regular inspections and audits to ensure adherence to quality standards, pest control protocols, and company policies.
  • Assessed factors at customer sites contributing to pest problems, such as environmental conditions, structural vulnerabilities, and sanitation issues, to develop effective pest management strategies.
  • Developed and implemented strategic plans to achieve district goals and objectives, including revenue targets, customer retention, and operational efficiency.
  • Monitored and analyzed key performance indicators (KPIs) to track district performance, identify areas for improvement, and implement corrective actions as needed.
  • Cultivated positive relationships with customers, addressing their concerns and providing solutions to pest control issues in a timely and professional manner.
  • Recruited, trained, and developed high-performing team of pest control technicians, fostering a culture of accountability, teamwork, and continuous learning.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Stayed abreast of industry trends, technological advancements, and regulatory changes affecting the pest control industry, and adapt strategies accordingly.
  • Increased profit & revenue margins by 100%+

Operations Manager

Rentokil
05.2019 - 04.2023
  • Led a team of technicians to meet and exceed customer retention goals, sales quotas, and production goals, while driving quality standards and ensuring adherence to company policies and procedures.
  • Established strong rapport with customers, building connections and nurturing relationships through active listening, effective communication, and personalized service.
  • Developed, enforced, and optimized internal policies and procedures to maintain responsiveness to customer demands, ensuring timely and efficient service delivery.
  • Cultivated and strengthened lasting client relationships by employing strong issue resolution skills and dynamic communication techniques, resulting in increased customer loyalty and repeat business.
  • Tracked industry trends and market dynamics, suggesting enhancements to the company's product offerings to remain competitive and meet evolving customer needs.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Increased profit by streamlining operations.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed and implemented strategies to maximize customer satisfaction, soliciting feedback and implementing improvements based on customer input and market trends

Operation Support Specialist

Rentokil
11.2017 - 05.2019
  • Worked directly with Operations Manager to improve customer retention, reach production goals and drive quality service.
  • Supervised a team 8-10 Specialists.
  • Performed coaching days with Specialist to ensure the highest quality of service was being to delivered to our customers and continued training.
  • Identified service and customer relations issues and corrected through coaching.
  • Performed Quality Assurance Inspections.
  • Performed Facility Assessments.
  • Wrote detailed reports on Specialists performance.
  • Met with key contacts at accounts to solve challenging issues.
  • Troubleshooted accounts with Specialists to solve ongoing pest issues.
  • Trained new Specialists to exceed company standards.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety.
  • Exceeded company quality standards on a consistent basis.
  • Took the lead in getting Specialists licensed in additional categories.
  • Performed Enthotherm Treatments.
  • Maintained perfect retention rate.

Pest Control Specialist

Rentokil
12.2015 - 11.2017
  • Serviced food production facilities, distribution centers, warehouses, office buildings, hospitals, retail stores, restaurants and daycare centers.
  • Trained and developed Pest Specialists to service customers following company protocol.
  • Maintain highest level of service.
  • Attended customer's third party audits.
  • Effectively communicated with client regarding structural and sanitation deficiencies.
  • Adhered to all safety protocols and GMPs set forth by both company and customer.
  • Maintained open line of communication with management regarding accounts.
  • Maintained all state licensing through continued training.
  • Provided outstanding customer service.
  • Sold new services and equipment to existing customers.
  • Accurately read, understood, and carried out written instructions.
  • Attended monthly safety and training meetings to ensure high level of service.
  • Assisted with open routes and special jobs (e.g., termite treatments, fumigations, bird services, new customer set ups, fogging and mass trappings.

Pest/Termite Technician

Terminix
08.2013 - 12.2015
  • Performed pest control to perimeter of structures per product label.
  • Used training and knowledge to identify, diagnose and treat different pest issues.
  • Assisted with the training and development of new technicians.
  • Successfully brought under performing route to exceeding company standards.
  • Maintained high CVC Scores.
  • Maintained a strong customer base of 650+ customers.
  • Completed termite inspections and treatments.
  • Sold new services to current customers.
  • Performed timely services to all customers.
  • Collected past due balances on delinquent accounts.
  • Certified in both termite and pest control.
  • Continually exceeded sales and production goals.

Lead Territory Service Representative

Scotts Lawn Service
03.2010 - 08.2013
  • Help to route customer locations efficiently.
  • Assisted management with quality inspections.
  • Performed pest control treatments to residential structures.
  • Trained and developed new territory service representatives.
  • Trained and completed in-home pest control treatments.
  • Serviced lawns and trees/shrubs by applying fertilizers, insecticides, fungicides, herbicides and surfactants.
  • Maintained several routes and territories throughout Dallas/ Fort Worth and outlying areas.
  • Maintained strong customer base and frequent contact with customers.
  • Diagnosed diseases, turf and ornamental damaging insects and nutrient deficiencies.
  • Consistently exceeded production quotas although challenging circumstances often arose.
  • Certified SPCS Technician Applicator.
  • Certified TDA Turf and Ornamental License.

Education

High School Diploma -

Penn Foster High School
05.2007

Skills

  • Ability to lead, motivate and manage
  • Ability to exceed quotas and expectations
  • Strong written and verbal communication skills
  • Great training and developmental skills
  • Proficient in both MS and Google Platforms
  • Strong problem solving skills
  • Expense reports
  • Contract Development
  • Cost Management
  • Business Management Principles
  • Detail-oriented
  • Results-oriented
  • Employee relations and conflict resolution
  • Excellent time management skills
  • Unsurpassed work ethic
  • Ability to meet and exceed goals for time sensitive projects
  • Conflict resolution

Affiliations

  • ESA - Entomological Society of America

Certification

Associate Certified Entomologist

TDA Certified Applicator in Pest

TDA Certified Applicator in Termite

TDA Certified Applicator in Commodity Fumigation

TDA Certified Applicator in Weed Control

TDA Certified Applicator in Lawn & Ornamental

NPMA Green Pro Certification

NPMA Quality Pro Certification

Certification in Integrated Pest Management

Certification in Good Manufacturing Practices

Certification in OSHA 10-Hour Hazard Recognition

Timeline

District Manager

Rentokil
04.2023 - Current

Operations Manager

Rentokil
05.2019 - 04.2023

Operation Support Specialist

Rentokil
11.2017 - 05.2019

Pest Control Specialist

Rentokil
12.2015 - 11.2017

Pest/Termite Technician

Terminix
08.2013 - 12.2015

Lead Territory Service Representative

Scotts Lawn Service
03.2010 - 08.2013

High School Diploma -

Penn Foster High School

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BRANDON J. STEPHENS, ACE