Brandon Jay Toribio
Corvallis,OR
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Old Spaghetti Factory
08.2017 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Restaurant Department Manager
Old Spaghetti Factory
03.2021 - 10.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Associate of Arts -
Southwestern Oregon Community College
Coos Bay, OR06.2017
High School Diploma -
North Bend Senior High School
North Bend, OR06.2016
Skills
- Process Payments
- Suggestive Selling
- Dish Preparation
- Stocking and Replenishing
- Train Employees
- Menu Memorization
- Order Supplies
- Food Sales and Promotion
- Assist Customers
- Buffet Setup and Takedown
- Pos Operation
- Menu Item Recommendation
Accomplishments
Awarded Employee of the Month a total of five times over the course of my employment.
Featured in the company newsletter across 40+ locations which highlights only three locations every quarter.
Certification
OLCC Permit
Food Handler's Permit
Timeline
Restaurant Department Manager
Old Spaghetti Factory
03.2021 - 10.2022
Server/Bartender
Old Spaghetti Factory
08.2017 - Current
Associate of Arts -
Southwestern Oregon Community College
High School Diploma -
North Bend Senior High School
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