Brandon Johnson
Charlotte,North Carolina
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Regional Operations Manager
Food Rocket
Charlotte, NC
11.2022 - 03.2023
- Established over one hundred 1099 independent contractors from onboarding to scheduling and all other support.
- Trained seven managers who reported directly to me, including Driver support manager, procurement field lead, and local marketing brand manager.
- Over performed expectations on hiring, order volume, and delivery times, which led to customer satisfaction experience exceeding our KPI goals by 23% that investors set.
- Increases on KPI's led to the approval for two additional sites within my region.
- Partnered with our CEO for a feature on WCCB news to explain services and operation to viewers.
- Recruited, hired, and trained initial personnel, working to establish vital internal functions and outline the scope of positions for a new organization.
- Served as a liaison between multiple stakeholders and executives.
- Successfully launched the distribution center in Charlotte to support our procurement team better.
Operations Manager Multi Unit
Gopuff
Charlotte, NC
01.2021 - 11.2022
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance.
- Reduced site P90 delivery time from 1.5 hours to 37 minutes.
- Delivered performance reviews, recommending additional training or advancements.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Executed several out of state marketing events ( Desert Dayz and Coachella ) that enhanced order volume by 43%.
- Achieved "always exceeds expectations" performance review for 2021
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Tracked marketing efforts to monitor results in real-time.
- Created the first OA Acceleration training company-wide.
General Manager/ TSM (Training Store Manager)
CVS Health
Brooklyn, NY
05.2017 - 01.2021
- Established clear performance goals and metrics for revenue, P&L, customer service, and customer retention for a 5.1 million annual dollar retail store
- (Exceeded P&L goal by $900,000)
- Managed scheduling for 35 employees to optimize productivity
- Exceeded My Store Health goals with 4.7 out of 5.0
- Consistently complied with company policies and government regulations.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Ranked top 2% of eastern region in 2019 for customer service (Ranked 27 out of 1500 stores)
- Checked supply against demand by overseeing all merchandising decisions, replenishment, and inventory management
- Directed safety operations and maintained a clean work environment in adherence to FDA and OSHA requirements.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program, which boosted productivity and improved morale.
Director of Operations
DaVita
Brooklyn, NY
03.2020 - 03.2020
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilize operational resources.
General Manager of Projects
Rite Aid
Brooklyn, NY
08.2015 - 05.2017
- The only store to exceed compliance goals for three years straight in 2014-2016
- Awarded Top Gun for exceeding annual flu shot goal 2015-2016
- Exceeded Annual performance in 2016 which led to candidacy for field leader compliance position
- Recruited, hired, and trained high-performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits
- Drove team success through shared vision and recognition of quality performance.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
Regional Merchandising Manager/General Manager of Operations
Dollar Tree Stores
Brooklyn, NY
09.2009 - 05.2015
- Inspected merchandise for quality and arranged proper display locations on floor.
- Ran markdown reports, managed store replenishment, and analyzed buying reports.
- Conferred with store managers to obtain information about customer needs and preferences.
- Directed construction of product displays, following corporate planograms, promotions, and seasonal trends.
- Established strong vendor relationships to maintain and support business.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Education
Associate of Arts - Business Management
Professional Business College
New York, NY 05.2001 -
Skills
Inventory managementundefined
Timeline
Regional Operations Manager
Food Rocket
11.2022 - 03.2023
Operations Manager Multi Unit
Gopuff
01.2021 - 11.2022
Director of Operations
DaVita
03.2020 - 03.2020
General Manager/ TSM (Training Store Manager)
CVS Health
05.2017 - 01.2021
General Manager of Projects
Rite Aid
08.2015 - 05.2017
Regional Merchandising Manager/General Manager of Operations
Dollar Tree Stores
09.2009 - 05.2015
Associate of Arts - Business Management
Professional Business College
05.2001 -
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