Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brandon Lughas

Stone Mountain,GA

Summary

Technology-inclined professional possessing strong troubleshooting capabilities and customer-oriented attitude. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Works at fast pace to meet tight deadlines and always ready to contribute to company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Owner/Web Developer

Lifted Thoughts And Creations
02.2019 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Provided front-end development support, creating visually appealing designs that aligned with brand standards.
  • Ensured cross-browser compatibility by utilizing progressive enhancement techniques that allowed for optimal display on a wide range of devices.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Technical Support Specialist

TMP Worldwide
09.2018 - 09.2019
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.

Shipping Specialist

Uline
03.2015 - 03.2018
  • Improved shipping efficiency and customer satisfaction by streamlining packaging processes and optimizing warehouse layouts.
  • Developed and implemented various strategies which led to increases in overall productivity and accuracy.
  • Excelled at monitoring inventory and calculating/verifying quantities within high-volume warehouse environments.
  • Handled routine picking, packing and shipping functions in accordance with established work processes.

Project Leader

Senior Design Project Course, Georgia Southern University
01.2014 - 12.2014
  • Coordinated a team to devise a solution streamlining drivers' accessibility to parking during peak hours & major events.
  • Established and managed the project's budget, performed product research, and procured items needed for development.
  • Tracked the progress of the design to ensure every task was completed by the expected time to meet overall satisfaction.
  • Performed troubleshooting when necessary by determining the root cause of issues that arose & devising the proper solution.

Education

Bachelor of Science - Electrical Engineering

Georgia Southern University
Statesboro, GA
12.2014

Skills

  • Strategic Planning
  • Project Management
  • Technical Research & Analysis
  • Multitasking
  • Oral and Written Communications
  • Technical Support
  • Remote Diagnostics
  • Advanced Troubleshooting
  • Problem Solving
  • Quality Assurance
  • Time Management
  • Front-End Skills: HTML, CSS

Certification

CompTIA A+

Timeline

Owner/Web Developer

Lifted Thoughts And Creations
02.2019 - Current

Technical Support Specialist

TMP Worldwide
09.2018 - 09.2019

Shipping Specialist

Uline
03.2015 - 03.2018

Project Leader

Senior Design Project Course, Georgia Southern University
01.2014 - 12.2014

Bachelor of Science - Electrical Engineering

Georgia Southern University

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Brandon Lughas