Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate

Brandon L. Coats

Summary

To attain a position as a Senior Network and Systems Technician at Northeastern Regional Information Center. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Marketing Team Leader

  • Managed all aspects of marketing team performance
  • Ensured marketing force received the propertraining
  • Monitored event marketing overall performance, identifying trends and designing solutions to problems
  • Projectfuture lead development programs and ensured marketing force was adequately staffed, trained, and supported to meet thoseprojections
  • Program Management: Planned, developed, and analyzed programs, creating long-range plans for business growth
  • Directincentive program for marketing associates
  • Helped Sales Director manage advertising program that affected Connecticut
  • Massachusetts, and Vermont as well as New York
  • Established advertising needs
  • Helped project budgetary requirements, anddesigned campaigns, including assistance in creating and producing television commercials
  • Gave input to determine if budgetor advertising program segments needed to be initiated, dropped, or curtailed
  • Gave feedback to managers so they couldbalance operating costs and resources required for program effectiveness
  • Human Resources: Oversaw payroll and commissions for 3-person marketing team
  • Worked with the sales manager,researching and answering pay-related questions, ensured proper, timely compensation for all marketing personnel
  • Helpedmanagement handle all aspects of staffing marketing force, including recruiting, hiring, and terminating personnel as required
  • Ensured company compliance with local, state, and federal regulations.

Microcomputer Technician

Newburgh Enlarged City School District
01.2017 - Current
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Linked computers to network and peripheral equipment.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.

Field Technician

Time Warner Cable
06.2016 - 11.2017
  • While at Columbia Greene and Sage, training and classwork included building our own pc hardware for use during classes, from bottom up, installing all hardware and software using Windows 7 OS
  • Classes included making ethernet cables, learning
  • C++, ghosting images, using code in the command prompt, distinctions in IP addresses, and other network related techniques
  • Created a web-based server for online photo sharing
  • Touched on visual basic and it's code
  • Use of Mac's iMovie, Numbers
  • Pages, Keynote, etc
  • Trained and certified with handling and climbing ladders at various heights and positions
  • Took a defensive driving course to be prepared to drive company vehicles, learned about signal attenuation, crafted ethernet cables, ran phone lines, diagnosed internet connection issues with both Windows and MAC machines, learned about WiFi and the factors that attribute to its successes and failures
  • Ran cable lines starting from the pole as well as throughout the home, ran underground cable as well, learned about the difference in potential between metals and how to properly ground as to prohibit house fires by eliminating that difference in potential, checked for foreign voltage and amps using specific tools such as a foreign voltage detector and amp clamp, trained for and worked with power tools and assigned power tools to be worked with on a daily basis
  • During training, Apple machines were rendered non working in various ways of software/network failure for us to resolve and render working again
  • Received gift cards from the company for customer compliments as well as various gifts and cash tips from customers themselves
  • Relied heavily on problem determination skills.

Technician and HelpDesk Phone Support

Sage College of Albany
04.2016 - 06.2016
  • Answered first level calls to the IT HelpDesk from teachers and students and provided support and resolution keeping withinthe proper priority levels
  • Used different knowledge databases for resolution and to refer students and teachers to for their ownfuture problem resolution
  • Assigned tickets to techs according to their skill set
  • If second level support was needed, I openedtickets and assigned priority levels and sent to support for further problem determination and resolution
  • Also provided secondlevel support of teachers and students
  • Used HelpDesk database to look for open tickets to resolve and close within theassigned priority level and to input resolution information into the knowledge database
  • Reason for Leaving:
  • Sage offered me a full time, permanent position based on my performance during my internship but I accepted Time Warner
  • Cable/ Spectrum-Charter's offer of employment.

Marketing Assistant and Installation Crew Member

Residential Specialists Siding and Windows Company, Inc
06.2011 - 12.2012

Education

Associate's Degree - IT

Columbia Greene Community College
Hudson, New York

CIS

Sage College of Albany
Albany, New York

Bachelor's Degree - undefined

Skills

  • Communications Strategies
  • Department Development

Accomplishments

  • Helped develop and implement marketing plan increasing the gross revenues for the company by $440,000.00
  • Helped design marketing incentive program, leading to excellent employee moral, retention, and performance
  • Overall salesincreased 30%
  • Helped lead the organization to industry recognition as one of top 250 companies in the nation
  • Reason for Leaving:
  • Job opportunity in my field.

Timeline

Microcomputer Technician

Newburgh Enlarged City School District
01.2017 - Current

Field Technician

Time Warner Cable
06.2016 - 11.2017

Technician and HelpDesk Phone Support

Sage College of Albany
04.2016 - 06.2016

Marketing Assistant and Installation Crew Member

Residential Specialists Siding and Windows Company, Inc
06.2011 - 12.2012

Associate's Degree - IT

Columbia Greene Community College

CIS

Sage College of Albany

Bachelor's Degree - undefined

Marketing Team Leader

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Brandon L. Coats