Brandon L. Coats

• Performed troubleshooting to correct computer hardware and software malfunctions.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
• Linked computers to network and peripheral equipment.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed and configured operating systems and applications.

• While at Columbia Greene and Sage, training and classwork included building our own pc hardware for use during classes, from bottom up, installing all hardware and software using Windows 7 OS
• Classes included making ethernet cables, learning
• C++, ghosting images, using code in the command prompt, distinctions in IP addresses, and other network related techniques
• Created a web-based server for online photo sharing
• Touched on visual basic and it's code
• Use of Mac's iMovie, Numbers
• Pages, Keynote, etc
• Trained and certified with handling and climbing ladders at various heights and positions
• Took a defensive driving course to be prepared to drive company vehicles, learned about signal attenuation, crafted ethernet cables, ran phone lines, diagnosed internet connection issues with both Windows and MAC machines, learned about WiFi and the factors that attribute to its successes and failures
• Ran cable lines starting from the pole as well as throughout the home, ran underground cable as well, learned about the difference in potential between metals and how to properly ground as to prohibit house fires by eliminating that difference in potential, checked for foreign voltage and amps using specific tools such as a foreign voltage detector and amp clamp, trained for and worked with power tools and assigned power tools to be worked with on a daily basis
• During training, Apple machines were rendered non working in various ways of software/network failure for us to resolve and render working again
• Received gift cards from the company for customer compliments as well as various gifts and cash tips from customers themselves
• Relied heavily on problem determination skills.

• Answered first level calls to the IT HelpDesk from teachers and students and provided support and resolution keeping within the proper priority levels
• Used different knowledge databases for resolution and to refer students and teachers to for their own future problem resolution
• Assigned tickets to techs according to their skill set
• If second level support was needed, I opened tickets and assigned priority levels and sent to support for further problem determination and resolution
• Also provided second level support of teachers and students
• Used HelpDesk database to look for open tickets to resolve and close within the assigned priority level and to input resolution information into the knowledge database
• Reason for Leaving:
• Sage offered me a full time, permanent position based on my performance during my internship but I accepted Time Warner
• Cable/ Spectrum-Charter's offer of employment.

Managed all aspects of marketing team performance

• Ensured marketing force received the proper training
• Monitored event marketing overall performance, identifying trends and designing solutions to problems
• Project future lead development programs and ensured marketing force was adequately staffed, trained, and supported to meet those projections
• Program Management: Planned, developed, and analyzed programs, creating long-range plans for business growth
• Direct incentive program for marketing associates
• Helped Sales Director manage advertising program that affected Connecticut, Massachusetts, and Vermont as well as New York
• Established advertising needs
• Helped project budgetary requirements, and designed campaigns, including assistance in creating and producing television commercials
• Gave input to determine if budget or advertising program segments needed to be initiated, dropped, or curtailed
• Gave feedback to managers so they could balance operating costs and resources required for program effectiveness
• Human Resources: Oversaw payroll and commissions for 3-person marketing team
• Worked with the sales manager, researching and answering pay-related questions, ensured proper, timely compensation for all marketing personnel
• Helped management handle all aspects of staffing marketing force, including recruiting, hiring, and terminating personnel as required
• Ensured company compliance with local, state, and federal regulations.