BRANDON L. HARRIS
Mansfield,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Account Manager/ Logistics
XPO Logistics
- Customer Service
- Worked with commercial and residential customers and brokers with incoming and outgoing freight
- Managed customer’s specific pricing
- Also made sure the customers pricing and exemptions was applied to each shipment invoice
- Corrected invoices when incorrect
- Applied discounts to the customer invoices when freight mistakes were due to the company mishandling
- Also provided comfort to the customer to assure mistakes will be minimalized without any complications that was handled on XPO side
- Worked with third party freight companies to assure freight was delivered to the customer on the date specified
- Also helped with customers/broker with Customs paperwork for the import and export of customer freight
- Worked with our warehouse managers and OS&D team, for lost/mis-placed freight
- Once found, we make sure the freight gets to the customer, expedited
- Help track the shipment with customer service and warehouse, to ensure the freight was found and being delivered to customer specified location
- Proficient MS Word, Excel, and Power point
- Working with multiple systems; Navigator, Sales force etc
- Also helped Primary customers to navigate through the system, adding old and new accounts.
Customer Service
Walmart Ecommerce
- Handle all calls from disgruntled customers from all over the world
- Took inbound and outbound calls, emailed customer, or instant messaging
- Discount accounts and products
- Coach lower tiers and international call representatives in the right SOP
- Handled logistics of customers products for expedited ETA
- Documented all calls for audit
- Had a low call handle time getting customers on and off the phone but keeping good customer service and fixing the problem
- Help order office supplies for the office and teams
- Kept supply records for all purchases and estimated a budget for potential or future purchases.
Retail Processor
J.P. Morgan Chase CPOC
- Costumer service
- Help direct calls to different parts of the department
- Spoke to different locations to work together keeping a great costumer service environment
- Accounted for all the mortgage checks process in, and double checked and sent to the right mortgage department in the U.S
- Categorize and ordered supplies for the sections in the department
- Process retail mortgage files and label and filed each process file
- Help maintained all records in the records vault in alphabetical order
- Kept an MS Excel and word for documentation
- (Optional).
Kuwait Inventory Supervisor
Eagle Systems and Services, Inc
- Supervised between 15-20 team members on various inventories all over Kuwait
- Maintained customer service and arranged different nationalities into working fluently together
- Inventories consist of ITAR equipment and or equipment hand receipted or sub hand receipted
- Inventoried items that where FOI (found on installation) were also documented for accountability
- Maintained an accurate count of all paperwork and sensitive items received
- Maintained a top secret security clearance.
Customer service/Healthcare rep
AGIS
- Handled all phone orders and shipments across the United States
- Handled inquiry about different health care plans with consumers
- Used MS excel and MS Word for documentation
- Enrolled consumers in different health care plans
- Took payments over the phone with customers
- Controlled the call and maintained a great attitude and customer service.
IT Help-Desk Consultant Contractor/Call
Focus
- Contracted for GameStop corporate office; received calls from GameStop stores nationwide
- Assisted GameStop stores with installing equipment on their registers and computer systems
- Helped with troubleshooting issues
- Upgraded store software and changed hardware settings on store registers
- Collected pin pad systems from stores and conducted chargeback’s if necessary.
Supervisor Supply Specialist
U.S. Army
08.2002 - 11.2007
- Supervised and trained personnel in office procedures, office equipment and administrative responsibilities
- Preformed supply management and material handling functions
- Conducted receiving, inspection loading, unloading, storing, delivering, and turning in organizational and installation property and equipment
- Supervised quality control and inventory of supply
- Maintained records and receipts of level based security items requiring security clearances to obtain
- Conducted 10, 15, and 100% inventory for all equipment and sensitive items
- Arms room supervisor and supply room supervisor
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TXDiploma - undefined
Buchtel High School
Leadership Development Course - undefined
U.S. Army
Unit Supply Specialist Course - undefined
U.S. Army
Certificate, Unit Armor Course - undefined
Basic Combat Training - undefined
Associate of science - TX
Tarrant County College
Skills
- Work Orders
- Client Needs Assessment
- Traffic Management
- Enterprise Resource Planning Software
- Inventory Management Software
- Inventory Audits
- Manage Storage Operations
- Supply Chain Performance Management
Timeline
Supervisor Supply Specialist
U.S. Army
08.2002 - 11.2007
Account Manager/ Logistics
XPO Logistics
Customer Service
Walmart Ecommerce
Retail Processor
J.P. Morgan Chase CPOC
Kuwait Inventory Supervisor
Eagle Systems and Services, Inc
Customer service/Healthcare rep
AGIS
IT Help-Desk Consultant Contractor/Call
Focus
Associate of Arts -
Tarrant County College District
Diploma - undefined
Buchtel High School
Leadership Development Course - undefined
U.S. Army
Unit Supply Specialist Course - undefined
U.S. Army
Certificate, Unit Armor Course - undefined
Basic Combat Training - undefined
Associate of science - TX
Tarrant County College
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