BRANDON L. JOHNSON
Concord,NC
Overview
17
17
years of professional experience
1
1
Certification
Work History
INTERIM CLASSROOM SUPPORT MANAGER
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
07.2023 - Current
- Manage full-time and student employees through day-to-day work and complex problems
- Improve staffing during busy periods by creating employee schedules and monitoring call-outs
- Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Collaborate with other teams to identify and resolve customer issues quickly and professionally
LEAD AV SYSTEMS ANALYST
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
01.2023 - Current
- Perform system analysis, testing, implementation, and provide documentation to users for supporting university AV Systems
- Program, deploy, and troubleshoot Biamp, Extron, and Crestron control systems
- Remotely monitor device connections using Crestron Fusion and Extron Global Viewer
- Provide support and manage students and classroom support technicians
MEDIA MANAGER
HANG ON MINISTRIES
03.2007 - Current
- Manage team of individuals to fulfill audio and visual goals
- Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Test and calibrate audio and visual equipment to verify proper operation
- Diagnose and resolve issues with AV equipment and media management systems
CLASSROOM SUPPORT TECHNICIAN
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
01.2018 - 01.2023
- Troubleshoot and diagnose problems to accurately resolve wide range of technical issues with Biamp, Extron, and Crestron control systems
- Configure hardware, devices, and software to set up work stations for classrooms and conference rooms
- Respond to telephone, email and in-person inquiries regarding system operation, use and repair with excellent customer service
PROPERTY MANAGER
SCOTT BROWN MEDIA GROUP
01.2016 - 01.2018
- Recruit, interview and onboard employees while implementing mentoring program to promote positive feedback and engagement
- Manage technicians through day to day live event operations
- Provide technical support to event staff and presenters, reducing technical issues and delays
- Maintain and document inventory levels of audio and visual equipment to support continuous availability
- Install and support AV equipment for live events
SYSTEM ADMINISTRATOR
National Board of Examiners in Optometry
05.2011 - 07.2014
- Repair pc's and perform IT systems maintenance
- Plan and implement upgrades to system hardware and software
- Monitor networks and network devices to resolve technical issues quickly
- Diagnose and correct AV system problems
CUSTOMER SERVICE REPRESENTATIVE
Hewitt and Associates
08.2009 - 04.2011
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Diploma -
David W. Butler High School
Matthews06.2002
Skills
- Managing Operations and Efficiency
- Verbal and Written Communication
- Technical Support
- Customer Service Expertise
- Team Development
- Motivational Leadership
Certification
- Biamp TesiraFORTE' Certification
- Avixa Technology Specialist Certification
- Extron Control Specialist Certification
- Extron Control Specialist-MediaLink Certification
- Crestron Core Certification
Timeline
INTERIM CLASSROOM SUPPORT MANAGER
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
07.2023 - Current
LEAD AV SYSTEMS ANALYST
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
01.2023 - Current
CLASSROOM SUPPORT TECHNICIAN
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
01.2018 - 01.2023
PROPERTY MANAGER
SCOTT BROWN MEDIA GROUP
01.2016 - 01.2018
SYSTEM ADMINISTRATOR
National Board of Examiners in Optometry
05.2011 - 07.2014
CUSTOMER SERVICE REPRESENTATIVE
Hewitt and Associates
08.2009 - 04.2011
MEDIA MANAGER
HANG ON MINISTRIES
03.2007 - Current
Diploma -
David W. Butler High School
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