Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandon L. Love

Newnan,GA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.


Enthusiastic business development professional with experience establishing high-value territories. Adept in cultivating productive relationships with clients, achieving superior levels of account development, retention and expansion.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Route Sales Representative

Frito-Lay
02.2020 - Current
  • Responsible for delivering, selling, and merchandising Frito-Lay’s complete line of products
  • Partner with Store Managers to increase sales, order and maintain financial records for different accounts
  • Drive a DOT Certified Frito Lay truck when needed.

General Manager

Race Trac Petroleum
09.2015 - 08.2019
  • Responsible for overseeing day to day operations and sales of a high volume convenience store retail outlet
  • Works with store management to provide associates with necessary supervision and leadership on designated shifts
  • Works to drive profitability, developing people, and the highest level of guest service
  • Responsible for accounting for the store including supervising and monitoring sales and inventory
  • Reconciles transactions by comparing and correcting data.

Assistant General Manager

Courtyard by Marriott
04.2014 - 03.2015
  • Directed and managed all guest service operations, to include front desk, transportation services, restaurant, and housekeeping
  • Trained new front desk personnel and ensured that all current personnel received continuous training for improvement
  • Assisted in developing and achieving operating budgets
  • Performed various administrative duties
  • Participated in the interviewing and hiring process for new employees
  • Understood and emphasized standard hotel policies among staff to prevent customer dissatisfaction
  • Filed and posted all changes to the ledger account; maintained knowledge of all cash handling procedures
  • Intervened in all incidents of guest dissatisfaction and made every attempt to satisfy those guests within hotel policy
  • Provided on-call assistance and direction to employees during all hours while away from the property
  • Maintained thorough knowledge of room rack locations, types of rooms, room rack operations, package plans, and hotel facilities

Guest Service Supervisor

Holiday Inn & Suites
04.2012 - 04.2014
  • Greeted and welcomed guests upon arrival
  • Registered guests into Opera & Holidex systems, verify registration, address, and credit information
  • Actively promoted the IHG Rewards Club memberships to all guests which resulted in becoming the IHG Rewards Champion of the property
  • As needed, provided assistance tending bar; licensed to serve alcohol
  • Trained new employees on the operating system at the hotel
  • Assisted with maintenance and housekeeping issues when needed (i.e
  • Repairing broken A/C units, cleaning flooded rooms)
  • Remained available to provide assistance to colleagues when any issues would occur at the property, whether present or during off hours
  • Provided ideas to promote a better customer experience (i.e
  • Suggested the use of the IHG spin wheel to the General Manager, suggested drink specials at the bar to move slower moving beverages from inventory)
  • Remained consistent in training and certifications for IHG

Inspector

Osmose Utilities Service, Inc
04.2011 - 01.2012
  • Inspected, tested, and treated utility poles for decay and defects
  • Recorded inspection data and enter electronically to company database
  • Notified supervisors and other personnel of any immediate issues with utility poles

Night Auditor

Jameson Inn
10.2006 - 04.2011
  • Verified and balanced entries and records of financial transactions reported by various hotel departments during the day by using adding, bookkeeping, and calculating machines
  • Registered hotel guests by obtaining or confirming room requirements
  • Provided information to guests by answering questions regarding the hotel and other services guests may require such as entertainment, shopping, business, and travel
  • Maintained hotel records by entering room and guest account data
  • Collected hotel revenue by entering services charges, computing bills, and obtaining payments

Education

Associate of Science - Business Management

Greenville Technical College
Greenville, SC
05.2003

Skills

  • Skills and Abilities
  • Over 20 years hospitality experience (to include supervisory and managerial)
  • Ability to lead and train new employees
  • Excellent communication skills and ability to maintain a pleasant, courteous, and helpful demeanor when resolving customer complaints
  • Strong planning and organizational skills
  • Ability to function independently in a multi-task environment, as well as part of a team
  • Self-motivated and sales oriented

Certification

ServeSafe Certified Tips Training Certified

Timeline

Route Sales Representative

Frito-Lay
02.2020 - Current

General Manager

Race Trac Petroleum
09.2015 - 08.2019

Assistant General Manager

Courtyard by Marriott
04.2014 - 03.2015

Guest Service Supervisor

Holiday Inn & Suites
04.2012 - 04.2014

Inspector

Osmose Utilities Service, Inc
04.2011 - 01.2012

Night Auditor

Jameson Inn
10.2006 - 04.2011

Associate of Science - Business Management

Greenville Technical College

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Brandon L. Love