BRANDON M. GORDON
Normal,IL
Summary
Self-Summary Demonstrated leader with 15 years of management experience in production, customer service, and sales. Consistently meets productivity and quality goals while striving for continuous team improvement. Hardworking professional with excellent communication and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Operations Manager
Rivian
Normal, IL
01.2024 - Current
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Resolved conflicts among personnel within the department when necessary.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Translated complex information to audiences of varying levels of technical knowledge, enabling individuals to clearly understand messages.
- Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
Owner/ Executive Director
815Alive
Rockford, IL
08.2020 - 01.2024
- Grant writing for not-for-profit organization.
- Fiscal reporting monthly, quarterly, and annually.
- Set organization direction and developed strategies and tactics to fulfill mission.
- Served as face of organization to public and media, communicating professional and competent persona.
- Guided employees in handling difficult or complex problems.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Established and enforced fundraising goals, strategies and disbursements.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
Supervisor of Operations
BroadPath Healthcare
Rochelle , IL
08.2022 - 01.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Resolved product or service problems by clarifying customer complaints and determining optimal solutions.
Behavioral Health Technician
Rockford Public Schools
Rockford, IL
08.2019 - 10.2020
- Completed daily client rounds and tracked client movements.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Maintained client and employee areas in good working order and with adequate supplies.
- Documented patient interactions in compliance with HIPAA requirements.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
- Documented patient behavior, interventions completed and patient response to interventions.
- Documented behavioral incidents to keep accurate records.
Production Manager
Magna Exteriors
Belvidere, IL
01.2018 - 08.2019
- Implemented efficiency techniques including Just in Time (JIT) Delivery and Lean Manufacturing
- Scheduled employees to maximize productivity
- Communicated job expectations effectively, coached, and counseled employees, and appraised job results
- Enforced systems, policies, and procedures to ensure employee safety and job completion
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed a 5S plan, reduced costs by limiting scrap, and strived for continuous improvements in production efficiency.
- Translated complex information to audiences of varying levels of technical knowledge, enabling individuals to clearly understand messages.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Referred unresolved customer grievances to designated departments for further investigation.
Production Supervisor
Android Industries
Belvidere, IL
04.2012 - 12.2017
- Supervised a team of 30 machine operators; provided continuous training and feedback to improve proficiency
- Analyzed product quality in real time and gave daily quality feedback
- Ensured an efficacy rate of 90% was maintained
- Managed over 70 employees while maintaining an efficiency run rate of 95% and providing high quality finished products
- Analyzed production bottlenecks and implemented processes to improve production flow
- Maintained strong client relationships by adhering to Just in Time Delivery standards
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
Mental Health Counselor
Rock River Academy
Rockford, IL
04.2010 - 03.2012
- Verified and corrected medical charts to ensure correct billing
- Conducted individual and group therapy sessions; Maintained daily and weekly logs of clients’ progression
- Set client goals and designed programming to meet established goals
- Held status as a Certified DCFS Reporter.
Production Supervisor
NCO, T-Mobile
Rockford, IL
05.2007 - 02.2010
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Education
High School Diploma -
Jefferson High School
Rockford, IL06.2003
Communications
Meridian Community College
Communications
Walt Disney College Internship
Skills
- Excellent Interpersonal Skills
- Coaching
- Diversity awareness
- Staffing and recruiting professional
- Compliance
- Leadership Skills
- Organizational Skills
- Critical Thinker
- Staff development
- Continuous improvement
Accomplishments
- 2006 Walt Disney College Internship Graduate
- 2009 NCO Manager of the Year
- 2021 Community Impact Award 815Alive
- 2021 NFL Flag Coach of the Year
- 2022 Rockford Regrow Award Recipient
Timeline
Operations Manager
Rivian
01.2024 - Current
Supervisor of Operations
BroadPath Healthcare
08.2022 - 01.2023
Owner/ Executive Director
815Alive
08.2020 - 01.2024
Behavioral Health Technician
Rockford Public Schools
08.2019 - 10.2020
Production Manager
Magna Exteriors
01.2018 - 08.2019
Production Supervisor
Android Industries
04.2012 - 12.2017
Mental Health Counselor
Rock River Academy
04.2010 - 03.2012
Production Supervisor
NCO, T-Mobile
05.2007 - 02.2010
High School Diploma -
Jefferson High School
Communications
Meridian Community College
Communications
Walt Disney College Internship
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