BRANDON MELIM
Site Manager - DoorDash New Verticals
San Francisco,Ca
Summary
Dedicated leader experienced driving customer, client and associate satisfaction while increasing productivity in a safe, diverse and inclusive environment. Committed to the practice of using data to solve problems and diving to the lowest level of detail to drive company KPIs
Skills
Team Management
New business launch
Diversity & Inclusion
Diversity & Inclusion
Productivity Management
Problem Solving & Innovation
Client Relations
Compliance Training & Preparation
P&L Review
Scheduling and Payroll
CPR & AED Certified
Excel & Sheets
Jira
Some SQL knowledge
Overview
10
10
years of professional experience
Work History
Site Manager - New Business Verticals
DoorDash
San Francisco, CA
04.2021 - Current
- Launched and managed multiple Bay Area DashMart fufilment warehouses
- Leverage data and analytics to make informed decisions and drive business improvements in a start up environment
- Create and maintain an inclusive culture onsite while achieving all company Key Performance Indicator goals
- Implemented process improvements that shaped DashMart culture and optimized procedures for higher efficiency which impacted the business while growing from 44 domestic sites to over 200 internationally
- Responsible for maintaining a safe work environments and actioning any facility maintenance issue
- Manage all operations such as inventory, scheduling, payroll, productivity, safety and people management
Assistant Branch Manager
Jetro-Restaurant Depot
San Francisco
07.2020 - 04.2021
- Oversaw all store operations including Human Resources
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Implemented policies and procedures that reduced product loss
- Conducted weekly meetings with Department Managers to motivate them, address concerns, plan improvements and evaluate progress toward goals.
Outlets Manager & Event Services Manager
Hyatt Regency
San Francisco
10.2018 - 07.2020
- Responsible for all aspects of banquet operations including managing Servers, Bartenders and Housemen and each detailed room set
- Drive Meeting Planner scores by creating relationships with clients on site and exceed their expectations
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Maintained relationships with cross-functional teams such as Sales and Event Planners to develop solutions and accomplish shared objectives.
- Was promoted due to reaching services goals as Assistant Executive Housekeeper - Overall Meeting Planner score increased 7.5 points YoY - Employee engagement score increased 15% YoY
- Manager of the Quarter
Assistant Executive Housekeeper
Hyatt Regency
San Francisco
04.2017 - 10.2018
- Managed a team190 union employees
- Maintained all rooms in working order including
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Managed and executed a full rooms renovation alongside contractors
- Completed monthly ordering for all rooms and the departments while finding ways to keep under set budgets
- Conducted daily productivity meetings to assure the department’s payroll remains on track with hotel business
- Strategically created room assignments daily to benefit Room Cleaner productivity
- Saved over $41,000 in 2018 by switching vendors and products without decreasing value of products
Assistant Security Manager
Hyatt Regency
Santa Clara, CA
02.2016 - 04.2017
- federal agencies for VIP guests, and large stadium event planning
- Responsible for video surveillance investigations for internal associates and guests
- Tracking, storing and returning all valuable lost and found items in the hotel
- Planned and conducted monthly department meetings
- Promoted due to being top performer in the Front Office
- Won department of the year for 2016
- First responder for fire, medical, security threat, engineering and weather emergency
- Planed and executed hotel security for Levi’s Stadium events including Super bowl 50
Front Office Supervisor and Night Audit Supervisor
HyaI Regency
Santa Clara, CA
06.2014 - 02.2016
- Manager on Duty, responsible for answering to all guests and employees issues and needs nightly
- Lead department meetings and created incentives to drive scores
- Executed service recovery daily
- Promoted twice while in the Front Office
- increased check in score 6% YoY by creating incentives for Front Desk Agents
- Maintained first place for number of loyalty membership enrollments for 2017
Education
Sierra College For Criminal Justice