Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Miguel Tool

Madison,WI

Summary

Dynamic Operations Manager at Bold Logistics with a proven track record in employee motivation and operational oversight. Expert in implementing policies that enhance performance and compliance. Skilled in logistics management and fostering client relationships, driving continuous improvements that led to increased accountability among staff. Fluent in Spanish and Japanese, enhancing cross-cultural communication.

Overview

21
21
years of professional experience

Work History

Operations Manager

Bold Logistics
10.2023 - Current
  • Worked closely with DSP owner on a daily basis to ensure precise practices are implemented to ensure operation goals are maintained.
  • Had oversight of the company management team and delivery drivers totaling more than 50 employees.
  • Served as principal hiring manager and trained assistant hiring managers.
  • Supervised the management team of Bold Logistics.
  • Facilitated weekly team meetings that allowed for review and discussion of the previous weeks operational achievements or areas of needed improvement.
  • Implemented training methods to assist new Delivery Associates make a smooth and successful transition to full-time employees once on-road training was complete.
  • Processed insurance claims and workers compensation claims.
  • Participated in regular meeting with Amazon Management and DSP business coaches.
  • Demonstrated adaptability in learning new tools and systems related to operations management.
  • Provided administrative support by maintaining organized records and documentation.
  • Contributed to team meetings, sharing insights on workflow improvements and efficiency solutions.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

English as a Second Language Teacher

Tokyo International School Group
04.2010 - 03.2021
  • Developed engaging lesson plans tailored to diverse student needs and linguistic backgrounds.
  • Facilitated immersive language experiences through interactive activities and cultural exchange programs.
  • Assessed student progress using standardized testing methods to inform instructional strategies.
  • Implemented innovative teaching methodologies to enhance language acquisition and retention among students.
  • Organized professional development workshops focusing on best practices in ESL instruction and assessment strategies.
  • Analyzed student feedback and performance data to continuously improve curriculum effectiveness and teaching approaches.
  • Created new lesson plans based on course objectives.
  • Advised school administration on the selection of appropriate ESL resources and materials for use in the classroom setting.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Established strong rapport with students, parents, and fellow educators, fostering positive relationships within the school community.

English Instructor

Languages Unlimited
09.2009 - 09.2010
  • Organized extracurricular activities to promote language acquisition in real-world contexts.
  • Collaborated with administrative staff to align educational programs with institutional goals.
  • Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
  • Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
  • Cultivated a positive learning environment by fostering open communication, mutual respect, and active listening skills among students.
  • Mentored struggling students during after-school hours or outside of class time to provide additional support in mastering course content.
  • Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
  • Assigned books and other materials to improve reading comprehension.

English as a Second Language Teacher

American Language School
04.2006 - 04.2008
  • Mentored junior teachers, providing guidance on effective classroom management techniques and curriculum development.
  • Collaborated with educational staff to create a supportive learning environment promoting student engagement and success.
  • Increased student confidence through regular feedback and personalized instruction.
  • Educated students in basics of English grammar and conversational speaking.
  • Designed interactive lessons to engage all learning styles and promote active participation.
  • Collaborated with colleagues to share best practices, creating a supportive teaching community.
  • Documented student attendance and progress against goals.
  • Facilitated class discussion to help students work through questions and expand understanding.
  • Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.

English Instructor

AEON Corporation
04.2004 - 04.2006
  • Developed lesson plans and adapted curriculum to meet individual needs of students
  • Improved classroom engagement by implementing interactive teaching techniques and hands-on learning experiences.
  • Selected and prepared educational resources, taking account of students' interests and cultural backgrounds.
  • Advised students and provided guidance on academic progress.
  • Developed and implemented course materials, lecture notes and assignments.
  • Collaborated with colleagues to design and maintain curriculum.

Education

Master of Arts - Social Work

University of Wisconsin, Madison
Madison, WI
05-2009

Bachelor of Arts - Foreign Languages And Literatures

Edgewood University
Madison, WI
03-2003

Skills

  • Employee motivation
  • Policies and procedures implementation
  • Operations oversight
  • Staff development
  • Maintaining compliance
  • Goal setting
  • Interpersonal communication
  • Client relationships
  • Project leadership
  • Project management abilities
  • Continuous improvements
  • Organizational management
  • Superb time management skills
  • Quality assurance controls
  • Onboarding and orientation
  • Logistics management
  • Delegation
  • Project planning and development
  • Conflict mediation
  • Financial management
  • Data evaluation
  • Cultural awareness
  • Performance evaluations
  • FLUENT IN SPANISH
  • FLUENT IN JAPANESE

Timeline

Operations Manager

Bold Logistics
10.2023 - Current

English as a Second Language Teacher

Tokyo International School Group
04.2010 - 03.2021

English Instructor

Languages Unlimited
09.2009 - 09.2010

English as a Second Language Teacher

American Language School
04.2006 - 04.2008

English Instructor

AEON Corporation
04.2004 - 04.2006

Master of Arts - Social Work

University of Wisconsin, Madison

Bachelor of Arts - Foreign Languages And Literatures

Edgewood University

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