Brandon J. Miller

• Executed record filing system to improve document organization and management.
• Calculated and remitted state sales tax, service, and other charges.
• Organized and prepared tax and title documents to transfer ownership of property.
• Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
• Contacted Pennsylvania Motor Vehicle Department to determine status of pending titles.
• Managed and reconciled accounts to finalize accurate and complete financial transactions.
• Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
• Assisted in preparation of title insurance policies and title commitments.
• Entered title and vehicle information into database.
• Prepared title documents to submit all legal transfer work to DMV.
• Arranged payoff checks for trade-ins and new vehicles.
• Calculated and remitted state sales tax, service and other charges.
• Received and processed paperwork for titles, new license plates, and renewals.
• Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
• Kept up-to-date with state and federal regulations to prevent errors and fraud.

• Promoted a safe and interactive environment for club clients and members
• Managed the Personal Trainer schedule and stayed within budgeted non-session hours
• Explained class objectives and rules
• Attended to the needs of visitors by aiding and providing customer service in a fast-paced environment
• Filed records for timely retrieval
• Researched and updated all required materials needed for supervisors
• Scheduled and conducted orientation appointments with new clients
• Immediately reported any damaged or broken equipment
• Greeted all members in a professional and friendly manner
• Ensured timely posting of medical records upon accurate assembly and analysis
• Detailed safety rules and procedures regarding activities to customers and guests.
• Observed recreational users to detect safety concerns and prevent ongoing violations.

• Completed rush deliveries on tight timetables to satisfy customer needs by choosing the best and most efficient routes
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Kept detailed records of sales, payments and completed or in-progress deliveries
• Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
• Fostered positive working relationships with customers by responding to questions and concerns
• Performed a thorough walk around and visual inspection of vehicles upon write up with the customer to help them identify any current or future visible mechanical needs.
• Documented problems and corrective actions to maintain records.

• Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities
• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Troubleshoot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional
• Coordinated team member movements based on current needs, avoiding safety concerns or delays
• Boosted team efficiency by moving materials with forklifts and other equipment
• Inspected items for damage and performed quality checks
• Transported inventory items to appropriate locations
• Transported goods between warehouse locations according to shipment and storage needs
• Operated equipment while observing standard safety procedures

• Monitors patient condition by observing physical and mental condition, intake and output, and exercise
• Supports patients by providing housekeeping and laundry services and other household requirements
• Developed rapport with patients to create a safe and trusting environment for care
• Maintained a clean, safe and well-organized patient environment
• Administered medication as directed by physician
• Assisted disabled clients in any way necessary to facilitate independence and well-being
• Worked to improve and enhance patient lives through effective and compassionate care
• Supervised daily activities and provided assistance when needed
• Transported individuals to medical appointments and other errands

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained accurate department signage and pricing
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Responded to customer calls and emails to answer questions about products and services.
• Handled billing and payment issues following guidelines, resolving disputes properly.
• Assisted co-workers whenever possible
• Operated and sanitized all equipment in a safe and proper manner
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
• Collected carts from the parking lot and designated returns

1 year