Brandon Nguyen
Tukwila
Summary
Friendly and reliable worker with strong customer service mindset and hands-on operational experience. Skilled at staying organized, following instructions, and supporting smooth daily operations. Seeking a part-time cashier, grocery clerk, or stocking role where I can contribute to a positive customer experience and efficient store operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Specialist – Clinical Research
WCG IRB
11.2021 - Current
- Process 10,000+ clinical research submissions including protocols, amendments, investigator brochures, DSMB reports, and informed consent forms with 99.9% accuracy, consistently ranking in the top 1% of a 75-member team
- Support regulatory compliance for approximately 5,000 research sites, sponsors, and study teams by coordinating submission workflows, managing communications, and ensuring timely IRB review and approval
- Collaborate with principal investigators, sponsors, and regulatory staff to clarify submission requirements, resolve issues, and improve the quality and consistency of regulatory documentation
- Perform detailed quality checks on informed consent forms including risk language, compensation updates, and site specific consent changes to ensure adherence to institutional requirements
- Mentored 5+ new team members on IRB processes, regulatory expectations, document review standards, and best practices to strengthen team efficiency and performance
Brand Ambassador
Capcom
Seattle, WA
09.2024 - 09.2024
- Represented Monster Hunter Wilds during its highly anticipated North American hands-on debut at PAX West 2024, one of the event’s most in-demand booths with 4–6+ hour wait times
- Managed high-volume guest interactions, facilitated live demo play sessions, and ensured a smooth, engaging player experience for thousands of attendees
- Built excitement for the title ahead of release by educating fans on gameplay mechanics and features, supporting Capcom’s community engagement efforts
Reading, Verbal, and Math Teacher
Huntington Learning Center
Bellevue, WA
10.2018 - 10.2021
- Improved exam performance for 30+ students annually, with 80% boosting at least one score category on ISEE and SSAT (private school entrance exams), while developing strong communication, problem-solving, and client-focused skills
- Built strong rapport with students and families, fostering higher engagement, repeat enrollments, and high satisfaction
- Assessed and tracked academic progress using individualized learning plans and standardized assessments, enabling 75%+ of students to achieve targeted outcomes
Brand Ambassador
Square Enix
Seattle, WA
09.2018 - 09.2018
- Delivered live gameplay demonstrations for Final Fantasy XV PC Edition at PAX West 2018
- Engaged attendees by explaining gameplay mechanics and PC-specific features
- Managed demo queues and assisted with crowd flow during peak hours
Medical Scribe
Kaiser Permanente
Bellevue, WA
06.2017 - 10.2017
- Captured 10–15 patient encounters per shift in the EMR/EHR with high accuracy, ensuring complete records and maintaining 100% compliance with clinical documentation standards
- Streamlined real-time charting for 3+ physicians and clinical staff, improving patient workflow and reducing administrative burden in a fast-paced medical setting
- Ensured strict confidentiality and adherence to HIPAA and organizational privacy policies to safeguard patient health information
Cellular Biology Learning Assistant
Benedictine University
Lisle, IL
08.2016 - 05.2017
- Facilitated learning for 30+ students by translating complex concepts, experimental methods, and research data into actionable explanations, boosting comprehension and engagement in class activities
- Led 10+ review sessions and problem-solving workshops per semester that strengthened analytical thinking and reinforced core biological concepts, improving overall student performance by 15%
- Optimized course materials and workflows by collaborating with faculty to standardize resources and streamline operations, driving a 25% improvement in consistency of student outcomes and participation
Education
Bachelor of Science - Health Science
Benedictine University
Lisle, IL05.2017
Skills
- Regulatory & compliance: IRB, GCP
- Electronic submission systems (eIRB)
- MS Office Suite and Adobe Acrobat
- Cross-functional teamwork
- Relationship building with stakeholders
- Attention to detail
- Clear written and verbal communication
- Issue tracking, documentation, and follow-up
Certification
Jan 2026 Certified Bitcoin Expert (In Progress), Blockchain Council
Languages
English Native speaker
Honors & Awards
- Dec 2016 Delivered Baccalaureate Convocation Speech at Benedictine University
- Student Laureate - The Lincoln Academy of Illinois Springfield, IL
Timeline
Brand Ambassador
Capcom
09.2024 - 09.2024
Operations Specialist – Clinical Research
WCG IRB
11.2021 - Current
Reading, Verbal, and Math Teacher
Huntington Learning Center
10.2018 - 10.2021
Brand Ambassador
Square Enix
09.2018 - 09.2018
Medical Scribe
Kaiser Permanente
06.2017 - 10.2017
Cellular Biology Learning Assistant
Benedictine University
08.2016 - 05.2017
Bachelor of Science - Health Science
Benedictine University