Brandon Nguyen
Tukwila
Summary
Friendly and reliable worker with strong customer service mindset and hands-on operational experience. Skilled at staying organized, following instructions, and supporting smooth daily operations. Seeking a part-time cashier, grocery clerk, or stocking role where I can contribute to a positive customer experience and efficient store operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Specialist – Clinical Research
WCG IRB
11.2021 - Current
- Process 10,000+ clinical research submissions including protocols, amendments, investigator brochures, DSMB reports, and informed consent forms with 99.9% accuracy, consistently ranking in the top 1% of a 75-member team
- Support regulatory compliance for approximately 5,000 research sites, sponsors, and study teams by coordinating submission workflows, managing communications, and ensuring timely IRB review and approval
- Collaborate with principal investigators, sponsors, and regulatory staff to clarify submission requirements, resolve issues, and improve the quality and consistency of regulatory documentation
- Perform detailed quality checks on informed consent forms including risk language, compensation updates, and site specific consent changes to ensure adherence to institutional requirements
- Mentored 5+ new team members on IRB processes, regulatory expectations, document review standards, and best practices to strengthen team efficiency and performance
Brand Ambassador
Capcom
09.2024 - 09.2024
- Represented Monster Hunter Wilds during its highly anticipated North American hands-on debut at PAX West 2024, one of the event’s most in-demand booths with 4–6+ hour wait times
- Managed high-volume guest interactions, facilitated live demo play sessions, and ensured a smooth, engaging player experience for thousands of attendees
- Built excitement for the title ahead of release by educating fans on gameplay mechanics and features, supporting Capcom’s community engagement efforts
Reading, Verbal, and Math Teacher
Huntington Learning Center
10.2018 - 10.2021
- Improved exam performance for 30+ students annually, with 80% boosting at least one score category on ISEE and SSAT (private school entrance exams), while developing strong communication, problem-solving, and client-focused skills
- Built strong rapport with students and families, fostering higher engagement, repeat enrollments, and high satisfaction
- Assessed and tracked academic progress using individualized learning plans and standardized assessments, enabling 75%+ of students to achieve targeted outcomes
Brand Ambassador
Square Enix
09.2018 - 09.2018
- Delivered live gameplay demonstrations for Final Fantasy XV PC Edition at PAX West 2018
- Engaged attendees by explaining gameplay mechanics and PC-specific features
- Managed demo queues and assisted with crowd flow during peak hours
Medical Scribe
Kaiser Permanente
06.2017 - 10.2017
- Captured 10–15 patient encounters per shift in the EMR/EHR with high accuracy, ensuring complete records and maintaining 100% compliance with clinical documentation standards
- Streamlined real-time charting for 3+ physicians and clinical staff, improving patient workflow and reducing administrative burden in a fast-paced medical setting
- Ensured strict confidentiality and adherence to HIPAA and organizational privacy policies to safeguard patient health information
Cellular Biology Learning Assistant
Benedictine University
08.2016 - 05.2017
- Facilitated learning for 30+ students by translating complex concepts, experimental methods, and research data into actionable explanations, boosting comprehension and engagement in class activities
- Led 10+ review sessions and problem-solving workshops per semester that strengthened analytical thinking and reinforced core biological concepts, improving overall student performance by 15%
- Optimized course materials and workflows by collaborating with faculty to standardize resources and streamline operations, driving a 25% improvement in consistency of student outcomes and participation
Education
Bachelor of Science - Health Science
Benedictine University
Lisle, IL05.2017
Skills
- Regulatory & compliance: IRB, GCP
- Electronic submission systems (eIRB)
- MS Office Suite and Adobe Acrobat
- Cross-functional teamwork
- Relationship building with stakeholders
- Attention to detail
- Clear written and verbal communication
- Issue tracking, documentation, and follow-up
Certification
Jan 2026 Certified Bitcoin Expert (In Progress), Blockchain Council
Languages
English Native speaker
Honors & Awards
- Dec 2016 Delivered Baccalaureate Convocation Speech at Benedictine University
- Student Laureate - The Lincoln Academy of Illinois Springfield, IL
Timeline
Brand Ambassador
Capcom
09.2024 - 09.2024
Operations Specialist – Clinical Research
WCG IRB
11.2021 - Current
Reading, Verbal, and Math Teacher
Huntington Learning Center
10.2018 - 10.2021
Brand Ambassador
Square Enix
09.2018 - 09.2018
Medical Scribe
Kaiser Permanente
06.2017 - 10.2017
Cellular Biology Learning Assistant
Benedictine University
08.2016 - 05.2017
Bachelor of Science - Health Science
Benedictine University