Brandon Plavka
Fox Lake,IL
Summary
Versatile Operations Leader with talents for building high-performing teams and maximizing profit. Emotionally-intelligent organizational partner that excels in cross-functional leadership environments while achieving company objectives. Excellent reputation for problem-solving and decision-making.
Overview
19
19
years of professional experience
10
10
Operations Management
10
10
Sales Management
Accomplishments
Hireology:
- In first two months of employment completed a root-cause analysis to solve 16K+ Hubspot/Salesforce sync errors in existence since 2019 that constrained lead generation workflow for thousands of contacts
- Pioneered Operations Team Intranet Hub, Data Quality Program, and Workflow Automation Solutions
Epic Health Services:
- Increased $30M in annual revenue by 5% offsetting an 18% reduction in state reimbursement rates
- Expanded Pediatric Therapy Services as a multi-state service, Opening the first two locations outside the state of Texas
Concentra Urgent Care:
- Team achieved New Sales ($1M+) and retained 100% Revenue ($25M) quota every quarter
- All Clinics maintained Net Promoter Scores above 70, consistently ranking among the highest in the organization
Maxim Healthcare Services:
- Increased YOY net income over 1000% in two markets
- Two-time Presidents Club Winner and "Office of the Year" award out of 300+ locations
Work History
Management Consultant
Evolutionary Convenience Consulting
05.2017 - Current
- Advance success of clients' organization by creating performance management strategies, establishing KPIs and implementing operational systems
- Implement Sales Management and Client Services expertise to support company sales and service functions
- Evaluate organizational systems to identify workflow and communication issues
- Analyze financial and operational data to define KPIs and performance metrics
- Compile resource utilization data and presented recommended optimizations
- Develop comprehensive business cases determine ROI
- Outline service delivery and milestones in consultation with clients then perform service quality assessments
Manager, Sales and Marketing Operations
Hireology
06.2021 - 12.2021
- Operate Sales Operations, Marketing Operations, Enablement, and Data Quality business functions
- Review financial statements, sales and activity reports, and other data to generate insights on Performance KPI
- Assess current revenue operating plan to identify opportunities and risk in revenue generation
- Create and execute a Data Quality Program with goals, objectives, benchmarks, and quality controls to maintain data integrity
- Administer projects across Business/Revenue Operations, Sales/Marketing, Data Analytics, and Business Intelligence to build and implement solutions to accelerate revenue enablement
Startup Founder
Hydra BPM
09.2017 - 06.2021
- Built a healthcare software to optimize patient workflow in post-acute care settings
- Product methodology is an industry-first in patient workflow optimization
- Inform workflow decisions based on math and science that are unbreakable by changes in healthcare policy and process
- Design a user interface with a single-click user experience
- Establish key operational initiatives to drive business growth
- Assess business development challenges proactively to mitigate problems
- Administer budget with controls to prevent overages and minimize burn rate
- Form and enforce business policies to maintain consistent, high-quality standards across industry operations
- Identify and execute on new market expansion to propel business forward and adapt to market changes
Regional Operations Director
Epic Health Services, Inc
04.2016 - 04.2017
- Operations leadership for 18 therapy home health markets and outpatient clinics including 10+ Operations Directors and 200+ indirect reports generating $32M in revenue and 250K patient visits annually
- Build and implement operational efficiencies to assure quality, efficient therapy care to achieve region and corporate financial forecast while compliant with organizational and state medical policy and procedure
- Encourage cross-functional collaboration for driving patient referrals, providing quality patient care, and reducing outstanding A/R
- Forecast budgets, including human capital, relocations, capital equipment and profitability to meet expected YOY goals
- Analyze weekly, monthly, and quarterly KPI/Financial data evaluating progress towards performance expectation
- Prospect potential M&A opportunities for region expansion
- Market survey, site identification and lease negotiation/execution in new markets
Regional Director
U.S. HealthWorks
02.2014 - 02.2015
- Regional leadership with oversight for 18 medical centers, 10 Sales Consultants generating $3.6M in new revenue, $40M in total revenue
- Manage Sales Operations Team consisting of four Sales Support Analysts supporting +100 sales consultants nationwide
- Mentor senior team members on leadership skills by observing and providing feedback to promote development and prepare succession planning
- Conduct 1:1 meeting with team member to manage, coach, or lead based on development needs or goals
- Review below market pricing proposals then evaluate volume, client complexity, and service delivery to ensure profitability before approval
Regional Sales Manager
Concentra Urgent Care
01.2010 - 07.2012
- Coach, lead, and develop six Account Executives with oversight for ten medical centers generating $1.1M in new revenue, $25M in total revenue
- Develop and maintain a positive workplace environment through motivation and reinforcement
- Participate in direct reports contact drop-ins and sales meetings providing feedback to develop sales, process, and presentation skills
- Manage team performance using role plays, learning sessions and onsite meetings to deepen the Account Executives understanding of their book of business and provide a competitive edge
General Manager
Maxim Healthcare Group
06.2004 - 06.2009
- Oversight for all business operations to maximize branch profitability
- Develop leadership and sales skills of Healthcare Recruiters to prepare future leaders
- Supervise business development and operations staff to meet office goals
- Create sales and marketing plans to increase market share
- Service relationships with existing and potential clients
- Sell Maxim's complete range of services to local healthcare facilities
- Obtain Joint Commission Certification by monitoring hiring practices and quality control
Education
Bachelor of Science - Health Science, Psychology
Ball State University
Muncie07.2003
Skills
- Operations Management
- Performance Management
- Policy & Procedure Development
- Strategic Planning & Execution
- Budget Development
- Process Improvement
- Reporting & Actionable Insights
- Emotional Intelligence
- Interpersonal Communication
- Conflict Resolution
- Critical thinking
- Problem-solving
- Resourceful
- Intuitive
Certification
- 01/2021 Business Consultant Certification, IAP College
- 09/2020 Full-Stack Developer, Coding Dojo Bootcamp
Timeline
Manager, Sales and Marketing Operations
Hireology
06.2021 - 12.2021
Startup Founder
Hydra BPM
09.2017 - 06.2021
Management Consultant
Evolutionary Convenience Consulting
05.2017 - Current
Regional Operations Director
Epic Health Services, Inc
04.2016 - 04.2017
Regional Director
U.S. HealthWorks
02.2014 - 02.2015
Regional Sales Manager
Concentra Urgent Care
01.2010 - 07.2012
General Manager
Maxim Healthcare Group
06.2004 - 06.2009
Bachelor of Science - Health Science, Psychology
Ball State University
Additional Information
- Advisory Board Member, Multiple Companies, 2020-2022
- Mentor, BizStarts Wisconsin
Software
- Salesforce
- Hubspot
- Looker
- Groove
- Gong
- Chili Piper
- Python
- SQL
- Scripting
- JavaScript
- React
- jQuery
- Google Cloud
- Google Apps Script
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