BRANDON R LINSEY

• Led a team of Delivery Specialists in providing top-notch customer service, resulting in a 20% increase in customer satisfaction ratings
• Developed and implemented training programs for Delivery and shop Specialists to ensure a comprehensive understanding of the TESLA brand and its products
• Collaborated with cross-functional teams to streamline delivery processes, reducing delivery times by 15%
• Ability to perform communicate and instruct cross-functional content to 300 plus associates weekly
• Performing routine daily administration tasks such as attendance, Kronos and administrative communications with leads, associate managers, and supervisors on next steps throughout departments
• Organized delivery schedules for customers and return pickup for employees
• Ability to be flexible and create content relating to specific shops
• Daily execution of Key Performance Indicators (KPI) such as safety, quality, and rate
• Trained and mentored new personnel hired to fulfill various roles.
• Provided coaching and mentoring to employees.

• Ability to perform quality checks using CVIS, (Complete Vehicle Information Standard) and daily Excel spreadsheet data logging
• Wire harness installation for rear and front fascia
• Adhering to order of operations of installation
• Ensuring proper sensor connections are secure within a takt time of 46 seconds
• Wire harness installation for passenger and driver side seats
• Adhering to order of operations of installation
• Ensuring connections are properly secure with a takt time of 2 seconds
• Hourly reports to paint hospital using the General Assembly 3/General Assembly 4 live database reporting top 3 defects and providing countermeasure techniques.

• Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients.
• Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
• Maintained contract database of existing and new client contract files and details.

• Communicate with peers and others to exchange feedback on products/service issues, identify and/or

solve problems, assess needs and or/achieve business results.

• Assessed financial data and determined suitable actions for investments.