Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon R. Wooten

Fredonia,KS

Summary

A long-term position using my experience and skills in the customer service industry, or delivery industry with opportunity for advancement. Im A reliable hardworking, self-motivated individual who pays attention to details and accuracy and exhibits good organizational and decision-making skills, with the flexibility to work well in either an individual or team setting. I Have strong verbal and personal communication skills and enjoy working in a customer service environment with the desire and motivation to learn and grow and expand both my knowledge and experience. Self-directed and physically fit with good communication and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Ups Driver Helper

Ups
11.2023 - Current
  • Displayed very good communication and customer service skills.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Verified and documented package deliveries for proof of accuracy and deadline adherence.
  • Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.

Fed Ex Driver

Cox Logistics
09.2023 - 10.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

Customer Service Representative

Randstad
09.2021 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted available products and services to customers during service, account management, and order calls.

Cook

Casey’s General Store Fredonia
01.2020 - 11.2020
  • Prepared customers' orders while doing daily prep, making dough and maintaining an organized and clean work environment
  • Take customers order, interact with customers in a friendly and professional manner
  • Assist in keeping inventory and putting stock away.

Personal Care Attendant

Southeast Kansas Independent Living LLC
06.2017 - 06.2020
  • Assisted and accompanied client to appointments and with errands
  • Maintained household duties and assisted with activities of daily living, with preparation of meals, household cleaning, yard work and doing shopping.

Desk Clerk

America’s Best Value Inn
09.2017 - 01.2020
  • Assisted with reservations and checking customers into facility
  • Maintained organized and accurate records
  • Exhibit strong problem solving and critical thinking skills while offering quality customer service
  • Maintained a clean, safe work environment for staff and guests and hospitality services for guests.

Education

GED -

Neosho County Community College
Chanute, KS

Change -

Neosho County Community College
Chanute, KS

Skills

  • Product Transport
  • Equipment Monitoring
  • Driver Assistance
  • Documentation Management
  • Loading and Unloading Procedures
  • Quality Controls
  • Efficient Driving
  • Policy Adherence
  • Physical Stamina
  • Clean Driving Record
  • Heavy Lifting
  • Multitasking Abilities
  • GPS Navigation
  • Customer Service
  • Punctuality
  • Conflict Resolution
  • Logistics and Transportation
  • Work Planning and Prioritization
  • Relationship Building
  • Problem-Solving

Timeline

Ups Driver Helper

Ups
11.2023 - Current

Fed Ex Driver

Cox Logistics
09.2023 - 10.2023

Customer Service Representative

Randstad
09.2021 - 09.2022

Cook

Casey’s General Store Fredonia
01.2020 - 11.2020

Desk Clerk

America’s Best Value Inn
09.2017 - 01.2020

Personal Care Attendant

Southeast Kansas Independent Living LLC
06.2017 - 06.2020

GED -

Neosho County Community College

Change -

Neosho County Community College
Brandon R. Wooten