Summary
Overview
Work History
Education
Skills
Websites
Certification
CORE COMPETENCIES
Timeline
Generic
Brandon Elias McMillan

Brandon Elias McMillan

Eatontown

Summary

Results-driven Hotel General Manager with 15+ years of progressive leadership experience across renowned hospitality brands and boutique properties. Recognized for a hands-on leadership style, a relentless focus on guest satisfaction, and a strategic approach to operational and financial performance. Expert in all aspects of hotel management—ranging from operations, revenue optimization, and F&B services to HR, union negotiations, and team development. Proven ability to cultivate high-performing teams and implement forward-thinking strategies that enhance guest experience, boost profitability, and drive sustainable business growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

Hampton Inn
05.2024 - Current
  • 109-Room Focused-Service Hotel
  • Achieved a 15% increase in guest satisfaction within six months by streamlining service protocols and elevating training programs.
  • Lead a team of 50+ staff, driving engagement, efficiency, and service consistency across all departments.
  • Oversee full hotel operations: front office, housekeeping, maintenance, and F&B.

General Manager

The James Bradley
04.2023 - 04.2024
  • 17-Room Luxury Boutique Resort
  • Increased revenue by 10% YoY through strategic upselling and guest experience enhancements.
  • Rolled out a new digital marketing campaign, increasing direct bookings by 20%.
  • Directed daily operations with a focus on personalized guest service and boutique brand identity.

Task Force Assistant General Manager

Sonesta Select
12.2022 - 04.2023
  • 121-Room Select-Service Hotel
  • Brought operational efficiency up by 18% during a transitional phase.
  • Partnered with the corporate revenue team to realign pricing strategy and OTA presence.

Assistant General Manager

Sheraton Hotel
12.2021 - 12.2022
  • 208-Room Full-Service Hotel
  • Led initiatives that drove a 15% YoY revenue increase.
  • Directed HR efforts including hiring, training, and retention in a competitive labor market.

Task Force Assistant General Manager

Hilton Garden Inn
07.2021 - 12.2021
  • 132-Room Focused-Service Hotel
  • Focused on guest service initiatives while ensuring operational goals were met or exceeded.

Hotel Manager

Element by Westin
07.2020 - 07.2021
  • 87-Room Focused-Service Hotel
  • Maintained 90%+ guest satisfaction by standardizing SOPs and service quality benchmarks.

Task Force Operations Manager

Hyatt Hotels
01.2018 - 12.2020
  • Supported multiple Hyatt properties in NYC, driving performance improvements and consistency during leadership transitions.

Operations Manager

Hyatt Regency
07.2018 - 01.2020
  • 351-Room Full-Service Hotel
  • Oversaw day-to-day operations in a high-volume hotel, optimizing processes and team coordination.

Front Office Manager

Hyatt Place Midtown
04.2017 - 07.2018
  • 185-Room Select-Service Hotel
  • Led the front office to achieve top-tier service scores and streamlined check-in operations.

Front Office Supervisor / Sales Coordinator

Hyatt Place
12.2011 - 04.2017
  • 159-Room Select-Service Hotel
  • Supported front office and sales functions, enhancing group business and guest satisfaction.

Education

MBA - Business Administration & Management

Montclair State University
Montclair, NJ
01.2020

B.S. - Business Administration & Management

Montclair State University
Montclair, NJ
01.2017

B.S. - Hospitality & Tourism Management

Montclair State University
Montclair, NJ
01.2017

A.S. - Hospitality & Tourism Management

Stockton University
Absecon, NJ
01.2014

Skills

  • Languages: Fluent in English; Conversational Spanish
  • Tech: Proficient in Microsoft Office Suite, PMS systems, and hospitality software
  • HR & Labor Relations: Deep experience with union environments (NJ & NY), Leadership & Team Building, Labor Laws
  • Guest Recovery & Relations: Skilled in service recovery, reputation management, problem resolution
  • Operational Strategy: Payroll, scheduling, SOP implementation
  • P&L management
  • Project management
  • Facility management
  • Process & Performance improvement
  • Business development
  • Budget development
  • Branding

Websites

Certification

  • Certified Rooms Division Executive (CRDE)
  • Certified Hospitality Supervisor (CHS)
  • Certified Hospitality Housekeeping Executive (CHHE)
  • Certified Pool Operator (CPO)
  • SERV Safe Manager | Food Handlers Certification | TIPS Certified
  • Fire Safety Director | CPR & First Aid Certified

CORE COMPETENCIES

  • Leadership & Culture Building
  • Hotel Operations
  • Revenue & Distribution Management
  • Guest Experience Excellence
  • Financial Oversight
  • Human Resources & Talent Development
  • Union Negotiations
  • Crisis & Change Management
  • Purchasing & Vendor Relations

Timeline

General Manager

Hampton Inn
05.2024 - Current

General Manager

The James Bradley
04.2023 - 04.2024

Task Force Assistant General Manager

Sonesta Select
12.2022 - 04.2023

Assistant General Manager

Sheraton Hotel
12.2021 - 12.2022

Task Force Assistant General Manager

Hilton Garden Inn
07.2021 - 12.2021

Hotel Manager

Element by Westin
07.2020 - 07.2021

Operations Manager

Hyatt Regency
07.2018 - 01.2020

Task Force Operations Manager

Hyatt Hotels
01.2018 - 12.2020

Front Office Manager

Hyatt Place Midtown
04.2017 - 07.2018

Front Office Supervisor / Sales Coordinator

Hyatt Place
12.2011 - 04.2017

B.S. - Business Administration & Management

Montclair State University

B.S. - Hospitality & Tourism Management

Montclair State University

A.S. - Hospitality & Tourism Management

Stockton University

MBA - Business Administration & Management

Montclair State University

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