Brandon Johnson
Nursing Home Administration
Emporia,KS
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Kansas.
Overview
8
8
years of professional experience
Work History
CNA
Shift Key
2023.01 - Current
- Serve on average 13 residents per shift.
- Provide exceptional customer service to residents and adapt to new facilities with alacrity.
- Answer call lights and support patient comfort and safety by adjusting bed rails and equipment.
- Promote good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Check patient vitals such as temperature, blood pressure and blood sugar levels.
- Assist with feeding and monitor intake to help patients achieve nutritional objectives.
Nursing Home Administrator
Life Care Center Of America
2021.10 - 2022.06
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Grew team in roles that haven't been filled in over two years
- Restructured roles to better align with needs of the organization
- Aligned the organization to be compliant with state regulations
- Established customer service and problem resolution processes to improve staff and client satisfaction rates
Administration Internship
Larksfield Place
2021.06 - 2021.08
- Analyzed problems, identified solutions and made suggestions.
- Meetings (Stand-up, Triple Check, Quality Assurance, and Monthly Meeting).
- Uploaded all Advance Directives to Matrixcare.
- Moved all health records and financial records to the cloud.
- Learned how the operations of a CCRC work.
CNA
Wichita Centers
2020.07 - 2021.02
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Interim General Manager
American Campus Communities
2019.08 - 2019.10
- Stabilized the organization through a difficult year.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant General Manager
American Campus Communities
2019.05 - 2019.07
- Assisted the General Manager in overseeing Marketing, Programming, Maintenance, Housekeeping, and Budget Reports.
- Monthly presentations to the university executive team.
- Developed the strategic plan for the following year.
- Negotiated with contractors.
- Prepared the facilities for the upcoming school year.
Resident Director
American Campus Communities
2019.01 - 2019.04
- Oversaw Programming and Desk Staff.
- Cultivated strong living and learning environment.
- Mentored and motivated team members.
- Increased customer service: built rapport with residents and provided platforms to express concerns, and then created deadlines for concerns to be resolved.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Fostered productive and supportive environment for academic and social success.
- Excelled in programming with staff winning program of the month three times within one year out of 100 plus properties.
Professional Mover
Self Employed
2018.06 - 2019.08
- Maintained a 5-star satisfaction rating.
- Exceptional customer service being tipped 80% of the time.
- Rated among the highest in service and earnings in Chicago.
- Increased customer satisfaction by providing fast service and working with over 3 daily customers in peak season.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Operated with safety and skill to avoid accidents and delays.
Resident Director
Ohio Christian University
2016.07 - 2018.05
- Improved departmental relationships acting as the liaison for departments that needed to interact with, resulting in efficient forecasting, expediting issues, and meeting deadlines.
- Managed team of 6 personnel overseeing 2 dormitories.
- Enforced policies and safety standards through the building and room rounds improving the safety of residents; having zero emergencies, in comparison to riots prior to arrival.
- Coordinated leadership and development opportunities for staff members.
- Improved relations between residents and staff improving resident satisfaction rate above 92%.
- Guided students to integrate into both academic and social communities on campus.
- Supported the personal needs of residents dealing with diverse conditions: called on to mentor residents with the most pressing needs throughout campus.
Admissions Counselor
Tabor College
2015.05 - 2016.06
- Distributed marketing materials to existing and prospective clients and presented materials to client audiences.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Excelled in lead nurturing resulting in a 75% closer rate once recruit visited campus.
- Collaborated with high school guidance counselors and increased student acceptance rates by over 15%.
- Broke into two new markets and hit optimum goals for both markets.
- 1.1M in revenue in first year.
- Total Contract Value of 4.4M.
Education
MBA -
Western Governors University
Salt Lake City, UT05.2021
Bachelor of Arts - Social Work:
Tabor College
Hillsboro, KS05.2014
Skills
- Leadership
- Effective Communicator
- Responding to Emergencies
- Supporting Personal Needs
- Incident Reporting
- Grooming and Bathing Assistance
- Feeding Assistance
- Charting Expertise
- Mobility Assistance Needs Understanding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is never owned, it is rented, and the rent is due every day.”
Rory Vaden
Timeline
CNA
Shift Key
2023.01 - Current
Nursing Home Administrator
Life Care Center Of America
2021.10 - 2022.06
Administration Internship
Larksfield Place
2021.06 - 2021.08
CNA
Wichita Centers
2020.07 - 2021.02
Interim General Manager
American Campus Communities
2019.08 - 2019.10
Assistant General Manager
American Campus Communities
2019.05 - 2019.07
Resident Director
American Campus Communities
2019.01 - 2019.04
Professional Mover
Self Employed
2018.06 - 2019.08
Resident Director
Ohio Christian University
2016.07 - 2018.05
Admissions Counselor
Tabor College
2015.05 - 2016.06
MBA -
Western Governors University
Bachelor of Arts - Social Work:
Tabor College
Similar Profiles
Sara BelkSara Belk
CNA at CareRev, Shift Med, Nurdelo, Shift Key, KareAgencyCNA at CareRev, Shift Med, Nurdelo, Shift Key, KareAgency
Renita WashingtonRenita Washington
Registered Nurse, Emergency Department at Shift KeyRegistered Nurse, Emergency Department at Shift Key
Tamera LakesTamera Lakes
CNA at Shift KeyCNA at Shift Key