Brandon Travis Sundo
Fontana,CA
Summary
Developed extensive customer service and sales skills in fast-paced retail environment, seeking to transition into new field. Expertise in handling transactions, managing inventory, and resolving customer issues. Committed to leveraging transferrable skills to contribute effectively in new role.
Personable and positive with strong communication and customer service skills, adaptable in fast-paced retail environments. Knowledge of sales principles and techniques, coupled with proficiency in handling transactions and managing inventory. Dedicated to enhancing customer satisfaction and driving sales growth.
Overview
2
2
years of professional experience
Work History
Intern
Amazon
01.2024 - 01.2025
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated in workshops and presentations related to projects to gain knowledge.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Conducted comprehensive market research to inform strategic planning.
- Explored new technologies and approaches to streamline processes.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Babysitter
Friends of Our Family
08.2024 - 01.2025
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Sales Assistant
Buyers Direct LLC
01.2023 - 01.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Monitored sales trends to advise management on potential inventory adjustments.
- Developed loyal customer base by providing consistent, high-quality service.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Organized in-store promotions to increase awareness of new product lines.
- Negotiated with suppliers to secure merchandise at competitive prices, improving profit margins.
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
Education
High School Diploma -
Summit Highschool
15551 Summit Avenue, Fontana California05-2025
Skills
- Goal oriented
- Relationship building
- Stock management
- Processing payments
- Customer needs assessment
- Opening and closing procedures
- Visual merchandising
- Task prioritization
- Customer relationship management
- Social media engagement
- Upselling strategies
- Team support and assistance
- Sales target achievement
- Product management and pricing
Timeline
Babysitter
Friends of Our Family
08.2024 - 01.2025
Intern
Amazon
01.2024 - 01.2025
Sales Assistant
Buyers Direct LLC
01.2023 - 01.2024
High School Diploma -
Summit Highschool
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