Brandon Hack

Fueled by a deep desire to help, I bring 3 years of exceptional IT support to diverse users in Mac and Windows environments. My sharp diagnosis and meticulous approach turn tech headaches into solutions that boost system performance and user satisfaction.

Adept at training, onboarding, and deployments, I spearheaded a successful Okta rollout for 500+ employees. Passionate about fostering a supportive and collaborative work culture, I contribute meaningfully with feedback and actively help my team excel.

• Increased inventory tracking efficiency by 20% through custom-developed Microsoft Excel spreadsheets, optimizing resource allocation and reducing stock discrepancies.
• Demonstrated exceptional technical aptitude and customer service, earning a promotion from Jr. IT Specialist to IT Specialist within 18 months of employment.
• Authored comprehensive IT process guides for new hires and user-based articles to resolve everyday issues, empowering self-reliance, and reducing support ticket volume.
• Developed and delivered comprehensive training materials for the Okta migration, empowering users to navigate the new platform effectively, and contributing to a 20% reduction in post-rollout support tickets.
• Streamlined new employee integration by personally training multiple hires on IT protocols and Mac usage during orientation, fostering a productive and confident start.
• Delivered efficient support to over 500 employees worldwide, consistently resolving tickets within established SLAs, contributing to high user satisfaction and operational efficiency.