Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Languages
References
Timeline
Generic

Brandon Thomas

Coatesville,Pennsylvania

Summary

Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Future employee experienced in identifying the needs of the client and working to find a solution promptly and professionally. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Job-seeker that is looking for a challenging environment to move the business forward and showcase skills developed with over a decade of experience.

Overview

16
16
years of professional experience

Work History

Geek Squad Double Agent Repair

Best Buy
03.2022 - 03.2024
  • Educated customers on use, care and adjustments of appliances.
  • Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
  • Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
  • Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
  • Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
  • Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
  • Worked with install teams during down time or if there was a particular issue that could not be resolved.
  • Optimized workflow by organizing workspaces for maximum efficiency during repair procedures.
  • Used selling skills in home to promote relationship with clients if they needed anything besides repair service.

Geek Squad Home Theater and PC Agent

Best Buy
03.2019 - 03.2022
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Overseen projects that have
  • Operated tools, equipment, and machinery according to safety standards.
  • Open lines of communication between clients and me to organize and complete jobs in a timely manner.
  • Managed projects commercially and residentially and oversaw completion of various tasks.
  • Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
  • Would strive to learn from the more tenured agents in the field.
  • Worked with stores and distribution centers to ensure product was allocated correctly to complete jobs on time.
  • Troubleshoot and solve problems for clients with in the moment solutions regarding their home computers or audio and video set-ups in home.
  • Troubleshooting and diagnosing issues with MacOS and Windows software.
  • Fluent in Microsoft Office Suite.

Specialty Sales Supervisor

Best Buy
12.2017 - 03.2019
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
  • Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
  • Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
  • Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
  • Inspired an environment of growth through an open door policy for employees under me to address concerns, wins, and opportunities.
  • Assisted in large sales of security systems and audio equipment.

Verizon Sales Representative

Best Buy
10.2015 - 12.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Trained and mentored new sales representatives.
  • In the top tenth percentile of sales every quarter while holding position.
  • Using account analysis to determine best solution for clients regarding their Verizon account.
  • Used selling skills to convert clients from other carriers over to Verizon.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Forged strong partnerships with industry influencers to elevate brand reputation within the market.

Warehouse Supervisor

Best Buy
10.2012 - 10.2015
  • Supervised shipping and receiving, distribution and workplace safety.
  • Scheduled employees based off business demand and labor pool.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Worked with floor managers to place product in best selling areas to increase profit and drive sales.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Promoted diligence and culture of safety for drivers and warehouse operations.
  • Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Operated heavy machinery and automated floor jacks.
  • Certified in asset protection with Best Buy.

Warehouse Inventory Associate

Best Buy
10.2011 - 10.2012
  • Mitigated risks associated with hazardous materials handling by following proper safety protocols and guidelines at all times.
  • Supported accurate order fulfillment through diligent verification of product specifications against customer requirements.
  • Facilitated timely delivery of products by coordinating closely with transportation providers on pick-up schedules.
  • Bolstered customer satisfaction ratings through diligent adherence to established quality standards when handling products.
  • Promoted a positive work environment within the warehouse team through clear communication, active listening, and constructive feedback.
  • Strengthened cross-functional communication by working collaboratively with other departments such as sales, purchasing, and logistics.
  • Deferred theft by use of in-store cameras and security systems to reduce loss throughout the store.
  • Operated heavy machinery and automated floor jacks.

Sous Chef

Bistro On 10
02.2008 - 07.2011
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Coordinated with vendors to order supplies and maintain high quality standards.
  • Monitored food and labor costs to verify budget targets were met.

Education

High School Diploma -

Coatesville Area Senior High School
Coatesville, PA
06.2011

Skills

  • Problem-solving skills
  • Positive Attitude
  • Relationship Building
  • Clear Communication
  • Goal-oriented mindset
  • Client Relationship Management
  • Critical Thinking
  • Conflict Resolution
  • Public Speaking
  • Persuasive Speaking
  • Technical Support

Accomplishments

    Best Buy Achievers Winner

    Verizon Sales Achievers Winner

    Geek Squad Badge Recipient

Hobbies

Traveling.

Weight lifting.

Playing Music.

Cooking.

Languages

English
Native or Bilingual
Spanish
Limited Working

References

Matthew Bortner - Best Buy District Manager - (610) 420-4536

Douglas Collins - Best Buy Operations Manager - (610) 203-9064

Vincent Elliot - Home Theater Supervisor - (610) 308-5009

Timeline

Geek Squad Double Agent Repair

Best Buy
03.2022 - 03.2024

Geek Squad Home Theater and PC Agent

Best Buy
03.2019 - 03.2022

Specialty Sales Supervisor

Best Buy
12.2017 - 03.2019

Verizon Sales Representative

Best Buy
10.2015 - 12.2017

Warehouse Supervisor

Best Buy
10.2012 - 10.2015

Warehouse Inventory Associate

Best Buy
10.2011 - 10.2012

Sous Chef

Bistro On 10
02.2008 - 07.2011

High School Diploma -

Coatesville Area Senior High School

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Brandon Thomas