Brandon West

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Boosted campaign performance by developing engaging and persuasive copy for print, digital, and social media platforms.
• Increased brand awareness through the creation of compelling content for website landing pages, blog posts, and email newsletters.
• Ensured consistency in brand messaging across multiple channels by adhering to established style guides and tone standards.
• Transformed complex information into easily digestible pieces tailored for specific audience segments using plain language principles.
• Supported SEO initiatives through strategic keyword incorporation in web content, driving organic traffic growth.
• Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
• Crafted effective call-to-action statements within copy, driving desired consumer behavior and increasing conversion rates.
• Contributed to a positive brand image by developing compelling storytelling elements for promotional videos and commercials.
• Optimized social media presence by creating share-worthy content that encouraged organic reach and audience engagement.
• Monitored performance of copywriting campaigns and analyzed data to identify areas of improvement.
• Supported client projects from planning to on-time completion of quality deliverables.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Generated revenues yearly and effectively capitalized on industry growth.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.

• Monitored employee performance for compliance with regulations and policies.
• Supervised field operations teams to complete projects within established timelines.
• Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
• Presented weekly and monthly performance reports to demonstrate team progress.
• Met with customers to resolve issues and build productive relationships.
• Planned and scheduled field activities according to set timelines and order of operations.
• Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
• Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
• Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
• Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
• Implemented best practices in field operations to ensure consistency across all projects under supervision.
• Investigated issues and developed effective solutions.
• Kept teams on task to complete milestones on time.
• Evaluated performance and progress, and made proactive adjustments.
• Completed site checks and leveraged computerized applications to document or record findings.
• Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
• Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
• Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
• Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
• Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
• Identified development and improvement areas and set up training to bridge learning gaps.
• Reduced project delays by proactively identifying and mitigating potential risks.
• Monitored field operations closely to ensure all activities aligned with company's strategic goals.
• Led adoption of new technologies, keeping company competitive and improving service delivery.

• Assisted clients with financing options by connecting them with reputable lenders, improving their chances of securing an ideal mortgage rate.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Provided exceptional customer service by promptly addressing concerns and resolving any issues that arose during transactions.

• Continuously expanded product knowledge through training sessions and self-study, becoming a trusted resource for clients seeking plumbing solutions.
• Led team meetings focused on improving sales techniques, sharing best practices among colleagues to drive collective success.
• Recommended plumbing products that would fulfill customer requirements.
• Provided accurate cost estimates based on detailed assessments of each project''s specifications, earning clients'' trust through transparency in pricing.
• Managed project timelines effectively, ensuring timely completion of installations without compromising quality or exceeding budgets.
• Exceeded sales targets through effective communication and presentation of plumbing systems to clients.
• Collaborated with team members to develop innovative strategies for boosting overall sales performance.
• Handled difficult customer inquiries with professionalism and tact, successfully resolving issues while maintaining positive relationships.
• Provided exceptional after-sales support, addressing customer concerns and ensuring their satisfaction with purchased products.
• Utilized strong negotiation skills to secure favorable pricing agreements with vendors, reducing costs for both the company and customers alike.
• Increased customer satisfaction by providing expert advice on plumbing products and solutions.
• Engaged directly with contractors, plumbers, builders and other key individuals in effort to promote business opportunities.
• Answered questions from customers regarding plumbing materials and products.
• Performed cash, card, and check transactions to complete customer purchases.
• Listened to customer needs and desires to identify and recommend optimal products.
• Developed strong client relationships, leading to a high level of repeat business and referrals.

• Diagnose, sell, and perform repairs on residential plumbing with a focus on exceptional customer service.
• Achievements
• Maintained 500k in sales minimum year over year, with a 12-20% increase in sales and performance year over year, where the average for the position in this city rested around 300,000
• Broke sales records and performed all work myself, with minimal callbacks throughout my 5 years there.
• Built a great rapport with Waco area based on integrity, honesty, knowledge, and customer experience and satisfaction
• To save paper and your time, This is a relevant work history going back 10 years - Jobs older than 10 years include operations manager for Raising Cane's, General Manager for 5 guys, General Manager for Sonic Drive In, construction labor, and combat medic in the US Army. Contact info for any and all of these will be happily given upon request