Brandt Castilaw
Hattiesburg,MS
Summary
Enthusiastic, hard worker bringing years of experience in information technology, customer service, retail sales, and training to the table. Experience with working under stressful conditions, utilizing practiced verbal and written communication, implementing analytic problem-solving skills, and incorporating a variety of modern technologies to ensure team success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative / Team Leader
C Spire
10.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized customer service software to manage interactions and track customer satisfaction.
Web Development / Retail Sales
Campus Book Mart - Hattiesburg
07.2019 - Current
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Provided efficient and effective customer service regarding merchandise availability, product specifications, and company policies
- Delivered superior customer service to retain existing customers and attract future customers.
- Maintained inventory management system.
- Used company troubleshooting tools and personal expertise to evaluate and resolve issues.
English Instructor
North Forrest Elementary
08.2018 - 07.2019
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Developed lesson plans and adapted curriculum to meet individual needs of students
- Improved student performance by defining clear goals and communicating performance metrics.
Education
Bachelor of Arts - Secondary Education
Mississippi State University
Starkville, MS12.2014
Associate of Arts - General Studies
Copiah-Lincoln Community College
Wesson, MS05.2012
Skills
- Web and technology expertise
- Analytic problem-solving skills
- Experience with invoice and inventory management
- Excellent customer service skills
- Efficient collaborative skills
- Adept at data input, analysis, and record-keeping
- Excellent written and verbal communication skills
Accomplishments
- Dean's Scholar or President's Scholar for all semesters attended.
- Deemed Highly Qualified Educator in Copiah County School District 2017.
Timeline
Customer Service Representative / Team Leader
C Spire
10.2019 - Current
Web Development / Retail Sales
Campus Book Mart - Hattiesburg
07.2019 - Current
English Instructor
North Forrest Elementary
08.2018 - 07.2019
Bachelor of Arts - Secondary Education
Mississippi State University
Associate of Arts - General Studies
Copiah-Lincoln Community College
Similar Profiles
AUSTIN P. WATTSAUSTIN P. WATTS
Residential Account Executive at C SpireResidential Account Executive at C Spire
Faison GowdyFaison Gowdy
NOCC Technician II at C SpireNOCC Technician II at C Spire
Nemeisha WebbNemeisha Webb
Customer Success Manager II at C SpireCustomer Success Manager II at C Spire
Donald HearnDonald Hearn
Technical Training Specialist/General Manager at C SpireTechnical Training Specialist/General Manager at C Spire
Hayley WalkerHayley Walker
Certified Medical Assistant at Women's Pavilion South MissCertified Medical Assistant at Women's Pavilion South Miss