Brandt Doucette
Lakewood,NY
Summary
Results-oriented, compassionate lead with extensive experience in team building, customer service, and problem solving. Personable and enthusiastic, motivated to help and respect every individual. Positive supervisor driven to meet goals and succeed.
Overview
12
12
years of professional experience
Work History
Digital Shopper
Walmart
05.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Tracked substitutions and informed customers of changes.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering collaborative work environment conducive to growth and development.
City Letter Carrier
United States Postal Service, USPS
05.2020 - Current
- Display strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner for over 600 customers.
- Provide exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Enhanced the public's trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
Assistant Store Manager
Walmart Supercenter
08.2018 - 02.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Responded to customer concerns, working with managers to raise customer satisfaction ratings.
- In this role I also worked overnight supervising the maintenance crew, stockers, modular team and fresh teams that started in the morning.
General Merchandise Support Manager
Walmart Supercenter
01.2018 - 08.2018
- I made myself available to mix paint, make keys, cut fabric, sell firearms, make licenses, scoop fish, and run power lifting equipment to meet the needs of the customer
- I follow the 10 foot rule and always let every customer know that I am Happy to Help
- I worked with management to get products out and make it presentable for our customers
- I assist in every situation to the best of my ability.
Dairy Department Manager
Walmart Supercenter
08.2016 - 01.2018
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Trained new employees on dairy department procedures, resulting in increased productivity and efficiency.
Meat Associate
Walmart Supercenter
03.2015 - 08.2016
- I demonstrated the customer value program every morning, making sure our customers received product at a fair price.
- I worked and sorted freight, trained associates in meat processes.
- Moving forward I became the temporary Meat Department Manager while the manager was on leave.
Cashier
Walmart Supercenter
11.2014 - 03.2015
- Made sure scans were accurate while customers were taken care of promptly.
- Kept my area zoned and clean.
- Greeted each customer and thanked them for shopping at Walmart.
- Built relationships with customers to encourage repeat business.
Kitchen Assistant
Chautauqua Lake Yacht Club Inc
07.2012 - 01.2015
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Education
Associate of Science: Individual Studies -
Jamestown Community College
Jamestown, NY05.2013
High School Diploma -
Southwestern Central School District
Jamestown, NY05.2011
Skills
- Order Fulfillment
- Promotional planning
- Customer Service
- Customer Relations
- Relationship Building
- Attention to Detail
- Decision-Making
- Flexible Schedule
- Planning and Organization
- Upbeat and Outgoing Attitude
Timeline
Digital Shopper
Walmart
05.2023 - Current
City Letter Carrier
United States Postal Service, USPS
05.2020 - Current
Assistant Store Manager
Walmart Supercenter
08.2018 - 02.2020
General Merchandise Support Manager
Walmart Supercenter
01.2018 - 08.2018
Dairy Department Manager
Walmart Supercenter
08.2016 - 01.2018
Meat Associate
Walmart Supercenter
03.2015 - 08.2016
Cashier
Walmart Supercenter
11.2014 - 03.2015
Kitchen Assistant
Chautauqua Lake Yacht Club Inc
07.2012 - 01.2015
Associate of Science: Individual Studies -
Jamestown Community College
High School Diploma -
Southwestern Central School District
Similar Profiles
Estella Armand CharlesEstella Armand Charles
Cashier at WalmartCashier at Walmart
Braden MooreBraden Moore
Team Member at WalmartTeam Member at Walmart
Santrena StanleySantrena Stanley
Customer Service Manager at WalmartCustomer Service Manager at Walmart
Preet ShahPreet Shah
Lead Certified Pharmacy Technician at WalmartLead Certified Pharmacy Technician at Walmart
Bryce DeeringBryce Deering
Student Physical Therapist at Brookside MultiCare Nursing CenterStudent Physical Therapist at Brookside MultiCare Nursing Center