Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandunn Waiters Jr.

Ogden,UT

Summary

Quality Driver dedicated to on-time delivery. Comfortable lifting 150 pounds and maneuvering heavy equipment. Highly skilled in navigation and safety.


Ogden to Salt Lake-area experience in both traditional and app-governed delivery roles. Well-organized and efficient worker with strong time management skills. Willing to take on any challenge to maximize customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tax Examining Technician

IRS
08.2022 - Current
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Coached my team 15+ members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.


Delivery and Installation Lead

Ifit
06.2021 - 08.2022
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Tested systems, noting issues and completing preventive maintenance.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised 5 team members and inspected equipment.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Field Sales Executive

American Home Care Systems
01.2021 - 04.2021
  • Conducted research to monitor market conditions and industry competitors.
  • Traveled throughout assigned territory to leverage leads and visit existing customers.
  • Forecasted sales, developing and evaluating various methods of customer interaction.
  • Developed and presented educational pitches detailing practical and financial product benefits.
  • Maintained accurate and thorough records of leads and customer account information.
  • Worked independently with minimal supervision and improved sales by 30%

Equipment Mechanic

IFIT
12.2020 - 01.2021
  • Visually inspected 8-15 devices per day for defects and placed defective items into reject bin.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Notified supervisor of issues with equipment or production.
  • Maintained supply inventory by checking stock to determine inventory level.

Production Worker

Elwood Staffing
10.2020 - 12.2020
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Assembled 600+ products according to changing daily work orders and specific customer needs.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected and adjusted work performed to meet expectations.

DMV Title Clerk

Utah State Tax Commission
02.2020 - 09.2020
  • Stayed up-to-date on Utah laws and licensing requirements to complete accurate and efficient reviews.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Calculated and remitted state sales tax, service and other charges.
  • Received and processed 50+ documents for titles, new license plates and renewals.
  • Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
  • Organized and prepared tax and title documents to transfer ownership of property.

Customer Service Agent

Connexion Point LLC
10.2019 - 02.2020
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Increased client retention 35% by managing supplier deliveries around client needs.
  • Assisted call-in customers with questions and orders.

Sr. Collections Agent

Exeter Finance Corp.
11.2018 - 05.2019
  • Collected funds from delinquent customers and minimized loss to save $50,000 during 30 Day period.
  • Trained new collections representatives on collections processes and incentivize team members to achieve production goals.
  • Reached out to approximately 200 account holders daily.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Used skip tracing and other techniques to locate debtors.

Facility Manager

Ogden City Community Development
12.2016 - 05.2018
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Conducted inspections of facility grounds, external structure, systems, and equipment.
  • Tracked and documented operational and financial records to perform analysis of performance and costs.
  • Supervised 10 team members throughout redesign and renovation process.
  • Arranged corporate and office conferences for company employees and guests.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Held classes to teach staff facility procedures.

Education

No Degree - Barbering

Ogden-Weber Applied Technology College
Ogden, UT
08.2020

High School Diploma -

Ben Lomond High School
Ogden, UT
06.2018

Skills

  • Customer Service
  • Knowledge of Procedural Rules
  • Route Management
  • Critical Thinking
  • Safe Vehicle Operations
  • Recordkeeping Requirements
  • Time Management
  • City and Non-City Driving
  • Brand Loyalty
  • Route Development
  • DOT Compliance
  • Excellent Geographical Skills

Certification

  • First Aid/CPR Certified

Timeline

Tax Examining Technician

IRS
08.2022 - Current

Delivery and Installation Lead

Ifit
06.2021 - 08.2022

Field Sales Executive

American Home Care Systems
01.2021 - 04.2021

Equipment Mechanic

IFIT
12.2020 - 01.2021

Production Worker

Elwood Staffing
10.2020 - 12.2020

DMV Title Clerk

Utah State Tax Commission
02.2020 - 09.2020

Customer Service Agent

Connexion Point LLC
10.2019 - 02.2020

Sr. Collections Agent

Exeter Finance Corp.
11.2018 - 05.2019

Facility Manager

Ogden City Community Development
12.2016 - 05.2018

No Degree - Barbering

Ogden-Weber Applied Technology College

High School Diploma -

Ben Lomond High School

Similar Profiles

CREATE PROFILE
Brandunn Waiters Jr.