Brandy Ackerman
Rochester,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Patient Services Representative
Elizabeth Wende Breast Care
Rochester, NY
04.2021 - Current
- Answered patient questions and fielded complaints to resolve issues.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Utilized technology and specialized software to maximize productivity.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Preschool Teacher
Brighton Central School District
Rochester, NY
08.2017 - 05.2018
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Developed professional relationships with parents, teachers, directors and therapists.
- Met with parents to discuss child behavior and academic progress.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
Director of Early Learning Center
Penfield Presbyterian Church
Rochester, NY
09.2010 - 06.2017
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Recruited, hired and trained primary and supplemental teaching staff.
- Partnered with teaching staff to develop and improve curriculum offerings for students.
- Determined allocations of funds for classroom supplies and materials, authorizing purchases.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Conferred with parents and staff to discuss educational activities, policies and student behavior or learning problems.
Education
Bachelor of Arts - Sociology
Siena College
Albany, NY05.1999
Skills
- Customer Service
- Superior Communication Skills
- Patient Advocacy
- Building Rapport
Timeline
Patient Services Representative
Elizabeth Wende Breast Care
04.2021 - Current
Preschool Teacher
Brighton Central School District
08.2017 - 05.2018
Director of Early Learning Center
Penfield Presbyterian Church
09.2010 - 06.2017
Bachelor of Arts - Sociology
Siena College
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