Brandy Adams
Orlando
Summary
Highly proactive and energetic General Manager with over fifteen years of experience in team leadership, customer service, and operations in the restaurant industry. Pursuing new role were hard work, positive attitude, and dedication will be highly valued.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Chipotle Mexican Grill
01.2024 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Carefully interviewed, selected, trained, and supervised staff.
Apprentice
Chipotle Mexican Grill
08.2023 - 01.2024
Service Manager
Chipotle Mexican Grill
02.2023 - 08.2023
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, and provided detailed job training.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Monitored product quality and communicated necessary improvements to General Manager.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maximized quality assurance by completing frequent line checks.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Catering & Events Manager
Bento Asian Kitchen And Sushi
08.2022 - 11.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Maintained flexible work schedule to meet event needs.
- Fostered enjoyable event atmosphere through friendly guest interactions
Store Manager
Bento Asian Kitchen And Sushi
05.2019 - 08.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
General Manager
Chicken Salad Chick
01.2019 - 05.2019
- Oversaw new restaurant opening.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Coordinated with catering staff to deliver food services for special events and functions.
General Manager
Rubio's Restaurants Inc
07.2011 - 11.2018
- Hired, trained, and developed all team members in accordance with company policies and procedures
- Set performance expectations and provided honest feedback
- Created and implemented an action plan to address food cost control issues
- Conducted annual performance reviews
- Created effective team member schedules that maintained coverage at peak times and minimized labor costs
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations (HAACP) and well-timed guest service
- Analyzed variances and implemented corrective actions to increase average meal checks and guest visits
- Led and directed management team, Front of House, and Back of House team members on effective methods, daily operations and procedures
- Promoted business through participation in community events
- Effectively managed food and beverage inventory
- Ordered all product on weekly basis
- Consistently ran top food cost variances in district and top 20% of company
- Continuously ran top guest overall satisfaction scores and guest complaints, achieving number two spot in company in 2016.
Co Manager
Bath & Body Works
10.2009 - 02.2011
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Supervised and directed all merchandise and shipment processing
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Educated customers about the brand to incite excitement about the company's mission and values
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Service Manager
Olive Garden
06.2006 - 08.2008
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations (HACCP) and well-timed guest service
- Supervised daily activities of up to 45 service team members including hosts, servers, bartenders, and table bussers, ensuring continually high productivity levels
- Conducted periodic performance appraisals
- Hired, trained, and developed all team members in accordance with company policies and procedures
- Created effective team member schedules that maintained coverage at peak times and minimized labor costs
- Attained top status for guest satisfaction for three consecutive months, Led collaborative service team to rank among highest 5% of company stores in 2008.
General Manager
Diners, Inc
07.2000 - 04.2006
- Oversaw daily operations, led and supervised all team members
- Hired, trained, and developed all team members in accordance with company policies and procedures
- Effectively managed payroll, timekeeping, administrative procedures, and all accounting related to business
- Purchased necessary restaurant items, including food, beverages, equipment and supplies
- Promoted business through participation in and sponsorship of community events
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Attained over $500K annual sales within two years for newly established company.
Education
Bachelor of Science - Psychology
Centre College
Danville, KYSkills
- Labor and Food Cost Control
- Guest Relations
- P&L Responsibility
- Standard Operating Procedures Maintenance
- Staff Scheduling
- Staffing and Sales Reporting
- POS Terminal Operations
- Food Preparation and Handling
- High-Volume Environments
- Employee Performance Evaluations
- Supply Ordering and Management
- Catering
- Event Planning and Management
- Menu Pricing and Writing
- Health Code Compliance
Certification
- ServSafe Food Protection Manager Certification, Issued March 2023. Expires March 2028
- Prometric Certified Professional Food Manager, Issued March 2021 Expires March 2026
- Registered ServSafe Proctor
Timeline
General Manager
Chipotle Mexican Grill
01.2024 - Current
Apprentice
Chipotle Mexican Grill
08.2023 - 01.2024
Service Manager
Chipotle Mexican Grill
02.2023 - 08.2023
Catering & Events Manager
Bento Asian Kitchen And Sushi
08.2022 - 11.2022
Store Manager
Bento Asian Kitchen And Sushi
05.2019 - 08.2022
General Manager
Chicken Salad Chick
01.2019 - 05.2019
General Manager
Rubio's Restaurants Inc
07.2011 - 11.2018
Co Manager
Bath & Body Works
10.2009 - 02.2011
Service Manager
Olive Garden
06.2006 - 08.2008
General Manager
Diners, Inc
07.2000 - 04.2006
Bachelor of Science - Psychology
Centre College
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