Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Bell

Nurse
Brownsville,TN

Summary

Certified Medical Assistant and Phlebotomist with hands-on experience in patient care, specimen collection, and clinical support. Skilled in venipuncture, EHR documentation, and assisting providers with procedures in fast-paced healthcare settings. Dedicated to delivering compassionate, efficient, and safe care while maintaining compliance with HIPAA, OSHA, and CLIA standards.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Caregiver Attendant

Senior Helpers
03.2023 - Current
  • Assisted clients with daily living activities, promoting independence and dignity.
  • Monitored patient health, reporting changes to medical staff promptly.
  • Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
  • Trained new caregivers on best practices and safety protocols.
  • Fostered positive relationships with clients, enhancing trust and communication skills.
  • Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.

Phlebotomist/Certified Medical Assistant

Christ Community Health Center
11.2019 - Current
  • Assist with order entry of tests
  • Assists technologists and ensures specimens are timely routed to the appropriate areas for testing.
  • Educate patients with relevant information regarding lab testing.
  • Assisted physicians during patient examinations and minor procedures.
  • Collected and prepared laboratory specimens; performed basic lab tests.
  • Recorded vital signs, medical histories, and patient concerns accurately in electronic health records (EHR).
  • Administered medications and immunizations as directed by providers.
  • Maintained clean, organized, and stocked examination rooms and laboratory
  • Ensured compliance with HIPAA and infection control protocols.

Phlebotomist

Plasma Biological Center
05.2018 - 11.2019
  • Collected blood samples via venipuncture, finger sticks, and heel sticks with accuracy and efficiency.
  • Verified patient identity and ensured proper labeling and handling of specimens.
  • Prepared specimens for laboratory testing, processing, and transport according to protocols.
  • Maintained accurate documentation in electronic health records (EHR) and laboratory logs.
  • Followed strict infection control and safety procedures to prevent contamination and maintain a sterile environment.
  • Provided clear instructions to patients regarding specimen collection and post-procedure care.
  • Ensured patient comfort, reduced anxiety, and managed adverse reactions such as fainting or discomfort.
  • Monitored and restocked phlebotomy supplies to maintain readiness for daily operations.
  • Collaborated with nurses, providers, and lab personnel to support efficient patient care.
  • Maintained compliance with HIPAA, OSHA, and CLIA standards.

Phlebotomist/ Medical Assistant

Delta Medical Center
05.2017 - 05.2018
  • Ensure the well-being of patients and provide a positive, supportive, structured environment.
  • Performs, within acceptable limits, the standard venipuncture procedures in the laboratory
  • Responsible for conducting safety checks and assure that supervision is conducted at 15 minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines, as needed.
  • Document timely, accurate and appropriate clinical information in patient's medical record.
  • Assist in providing a safe, secure and comfortable environment for patients, significant others and staff.
  • Interact routinely with patients, observe behaviors and communicate significant observations to nursing staff.
  • Oversee or assist patients with activities of daily living, including toileting, bathing, dressing, grooming, oral hygiene, meals, snacks, hydration, and changing bed linens.
  • Obtain patient's vital signs, height and weight as assigned and document in patient record.
  • Ensures that patient care or department related communications are coordinated among all lab associates.
  • Participates in quality monitoring and evaluation and implements measures to ensure hospital, JCAHO, and other quality standards are met.
  • Understands, applies, and supports departmental/hospital policies, procedures, and standards.
  • Adheres to the laboratory policy for dress code.

Assistant Donor Care Specialist

Mid-South Lifeblood
02.2012 - 05.2017
  • Performs venipuncture and draw blood in a busy environment
  • Knowledge of Plasmapheresis, Erythrocytherapies, and Plateletherapies
  • Perform and record hematocrit and/or hemoglobin testing
  • Take and record vital signs
  • Seal blood bags and prepare for transport
  • Interview donors and suitability according to company’s procedures
  • Oversees recovery of donors
  • Maintain professional and courteous interaction with donors
  • Team Leader in the absence of Mobile Drive Supervisor
  • Registered Donors in computer system

Home Health Aid

Elect Home Care
05.2005 - 12.2012
  • Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
  • Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming.
  • Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
  • Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.
  • Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.
  • Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards;
  • Updates job knowledge by participating in educational opportunities.
  • Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
  • Enhances service reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Home Health Aid

Brighter Star of Memphis
06.2009 - 01.2012
  • Help clients in their daily personal tasks, such as bathing or dressing
  • Provide basic health-related services according to a client’s needs, such as checking vital signs or administering prescribed medication at scheduled times
  • Do light housekeeping, such as laundry, washing dishes, and vacuuming in a client’s home
  • Organize a client’s schedule and plan appointments
  • Arrange transportation to doctors’ offices or for other kinds of outings
  • Shop for groceries and prepare meals to a client’s dietary specifications
  • Provide companionship

Education

Honors Diploma -

Trezevant High School
Memphis, TN
01.2002

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University of Memphis
Memphis, TN
01.2003

Phlebotomist Certification/EKG -

Medical2 Career College
Jackson, TN
01.2020

Certified Medical Assistant - Allied Heath

Superior Care Medical Academy
Memphis, TN
04-2024

Skills

  • Nutrition monitoring
  • Emotional support
  • Mobility support
  • Recreational activities planning
  • Dependable and responsible
  • Problem-solving
  • Verbal and written communication skills
  • Time management

Certification

  • CMA - Certified Medical Assistant
  • PT - Phlebotomy Technician
  • Basic Life Support

Timeline

Caregiver Attendant

Senior Helpers
03.2023 - Current

Phlebotomist/Certified Medical Assistant

Christ Community Health Center
11.2019 - Current

Phlebotomist

Plasma Biological Center
05.2018 - 11.2019

Phlebotomist/ Medical Assistant

Delta Medical Center
05.2017 - 05.2018

Assistant Donor Care Specialist

Mid-South Lifeblood
02.2012 - 05.2017

Home Health Aid

Brighter Star of Memphis
06.2009 - 01.2012

Home Health Aid

Elect Home Care
05.2005 - 12.2012

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University of Memphis

Honors Diploma -

Trezevant High School

Phlebotomist Certification/EKG -

Medical2 Career College

Certified Medical Assistant - Allied Heath

Superior Care Medical Academy

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