Crystal Bell
Nurse
Brownsville,TN
Summary
Certified Medical Assistant and Phlebotomist with hands-on experience in patient care, specimen collection, and clinical support. Skilled in venipuncture, EHR documentation, and assisting providers with procedures in fast-paced healthcare settings. Dedicated to delivering compassionate, efficient, and safe care while maintaining compliance with HIPAA, OSHA, and CLIA standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Caregiver Attendant
Senior Helpers
Germantown, TN
03.2023 - Current
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored patient health, reporting changes to medical staff promptly.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Trained new caregivers on best practices and safety protocols.
- Fostered positive relationships with clients, enhancing trust and communication skills.
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
Phlebotomist/Certified Medical Assistant
Christ Community Health Center
Memphis, TN
11.2019 - Current
- Assist with order entry of tests
- Assists technologists and ensures specimens are timely routed to the appropriate areas for testing.
- Educate patients with relevant information regarding lab testing.
- Assisted physicians during patient examinations and minor procedures.
- Collected and prepared laboratory specimens; performed basic lab tests.
- Recorded vital signs, medical histories, and patient concerns accurately in electronic health records (EHR).
- Administered medications and immunizations as directed by providers.
- Maintained clean, organized, and stocked examination rooms and laboratory
- Ensured compliance with HIPAA and infection control protocols.
Phlebotomist
Plasma Biological Center
Memphis, TN
05.2018 - 11.2019
- Collected blood samples via venipuncture, finger sticks, and heel sticks with accuracy and efficiency.
- Verified patient identity and ensured proper labeling and handling of specimens.
- Prepared specimens for laboratory testing, processing, and transport according to protocols.
- Maintained accurate documentation in electronic health records (EHR) and laboratory logs.
- Followed strict infection control and safety procedures to prevent contamination and maintain a sterile environment.
- Provided clear instructions to patients regarding specimen collection and post-procedure care.
- Ensured patient comfort, reduced anxiety, and managed adverse reactions such as fainting or discomfort.
- Monitored and restocked phlebotomy supplies to maintain readiness for daily operations.
- Collaborated with nurses, providers, and lab personnel to support efficient patient care.
- Maintained compliance with HIPAA, OSHA, and CLIA standards.
Phlebotomist/ Medical Assistant
Delta Medical Center
Memphis, TN
05.2017 - 05.2018
- Ensure the well-being of patients and provide a positive, supportive, structured environment.
- Performs, within acceptable limits, the standard venipuncture procedures in the laboratory
- Responsible for conducting safety checks and assure that supervision is conducted at 15 minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines, as needed.
- Document timely, accurate and appropriate clinical information in patient's medical record.
- Assist in providing a safe, secure and comfortable environment for patients, significant others and staff.
- Interact routinely with patients, observe behaviors and communicate significant observations to nursing staff.
- Oversee or assist patients with activities of daily living, including toileting, bathing, dressing, grooming, oral hygiene, meals, snacks, hydration, and changing bed linens.
- Obtain patient's vital signs, height and weight as assigned and document in patient record.
- Ensures that patient care or department related communications are coordinated among all lab associates.
- Participates in quality monitoring and evaluation and implements measures to ensure hospital, JCAHO, and other quality standards are met.
- Understands, applies, and supports departmental/hospital policies, procedures, and standards.
- Adheres to the laboratory policy for dress code.
Assistant Donor Care Specialist
Mid-South Lifeblood
Memphis, TN
02.2012 - 05.2017
- Performs venipuncture and draw blood in a busy environment
- Knowledge of Plasmapheresis, Erythrocytherapies, and Plateletherapies
- Perform and record hematocrit and/or hemoglobin testing
- Take and record vital signs
- Seal blood bags and prepare for transport
- Interview donors and suitability according to company’s procedures
- Oversees recovery of donors
- Maintain professional and courteous interaction with donors
- Team Leader in the absence of Mobile Drive Supervisor
- Registered Donors in computer system
Home Health Aid
Elect Home Care
Memphis, TN
05.2005 - 12.2012
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
- Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.
- Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.
- Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards;
- Updates job knowledge by participating in educational opportunities.
- Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
- Enhances service reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Home Health Aid
Brighter Star of Memphis
Memphis, TN
06.2009 - 01.2012
- Help clients in their daily personal tasks, such as bathing or dressing
- Provide basic health-related services according to a client’s needs, such as checking vital signs or administering prescribed medication at scheduled times
- Do light housekeeping, such as laundry, washing dishes, and vacuuming in a client’s home
- Organize a client’s schedule and plan appointments
- Arrange transportation to doctors’ offices or for other kinds of outings
- Shop for groceries and prepare meals to a client’s dietary specifications
- Provide companionship
Education
Honors Diploma -
Trezevant High School
Memphis, TN01.2002
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University of Memphis
Memphis, TN01.2003
Phlebotomist Certification/EKG -
Medical2 Career College
Jackson, TN01.2020
Certified Medical Assistant - Allied Heath
Superior Care Medical Academy
Memphis, TN04-2024
Skills
- Nutrition monitoring
- Emotional support
- Mobility support
- Recreational activities planning
- Dependable and responsible
- Problem-solving
- Verbal and written communication skills
- Time management
Certification
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
- Basic Life Support
Timeline
Caregiver Attendant
Senior Helpers
03.2023 - Current
Phlebotomist/Certified Medical Assistant
Christ Community Health Center
11.2019 - Current
Phlebotomist
Plasma Biological Center
05.2018 - 11.2019
Phlebotomist/ Medical Assistant
Delta Medical Center
05.2017 - 05.2018
Assistant Donor Care Specialist
Mid-South Lifeblood
02.2012 - 05.2017
Home Health Aid
Brighter Star of Memphis
06.2009 - 01.2012
Home Health Aid
Elect Home Care
05.2005 - 12.2012
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University of Memphis
Honors Diploma -
Trezevant High School
Phlebotomist Certification/EKG -
Medical2 Career College
Certified Medical Assistant - Allied Heath
Superior Care Medical Academy