Brandy Allsup
Hendersonville,TN
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
24
24
years of professional experience
Work History
Healthcare Customer Service Representative
State Collection Service
Madison, WI
07.2022 - Current
- Adhered to HIPAA regulations when handling confidential patient information.
- Updated patient files in accordance with company policy and procedure guidelines.
- Compiled reports on patient visits for management review as needed.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Ensured that proper follow up was completed after each interaction with a customer.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Collected payments from patients and entered them into the billing system accurately.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Coordinator of Preschool
Life Center Family
Cross Plains, TN
08.2021 - Current
- Organized and managed daily operations of the preschool, including scheduling classes, assigning teachers, and monitoring student progress.
- Addressed parent concerns promptly while maintaining positive relationships.
- Trained staff on best practices when working with children from diverse backgrounds.
- Collaborated with teachers to develop individualized educational plans for each student.
- Implemented creative curriculum activities to ensure developmentally appropriate learning experiences for students.
- Created an environment that fosters learning through play-based activities.
Personal Teacher/Tutor
Self
Hendersonville, TN
08.2015 - 05.2022
- Provided individualized instruction to meet the needs of all students.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Assessed student performance through tests, quizzes and other assessments.
- Maintained a safe and orderly learning environment for all students.
- Organized parent conferences throughout the year to discuss student progress.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
Co Owner
Allsup Remodeling
Hendersonville, TN
01.2001 - 01.2015
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Developed strategies for increasing customer loyalty and satisfaction.
- Maintained a comprehensive knowledge of industry developments and competitive landscape.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
Skills
- Policy Adherence
- Medical terminology knowledge
- Stress Tolerance
- Claims Processing
- Record maintenance
- Follow-up skills
Accomplishments
- Completed a 6-month Leadership Course through the Future Leaders Program, focusing on different leadership styles, conflict resolution, and interaction techniques.
Timeline
Healthcare Customer Service Representative
State Collection Service
07.2022 - Current
Coordinator of Preschool
Life Center Family
08.2021 - Current
Personal Teacher/Tutor
Self
08.2015 - 05.2022
Co Owner
Allsup Remodeling
01.2001 - 01.2015
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