Brandy Anderson
Willis,TX
Summary
Accomplished Customer Service Representative with a proven track record at QVC, enhancing customer loyalty through exceptional problem resolution and active listening. I significantly improved customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
QVC
08.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Harte Hanks
01.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Pricing and Signing Lead
Dick's Sporting Goods, Inc
09.2019 - 09.2021
- Maintained accurate product signage throughout the store, ensuring clear communication of prices to consumers.
- Managed relationships with vendors regarding contractual agreements for products and services, ensuring consistent adherence to agreed-upon terms and conditions.
- Maximized revenue through effective management of promotional pricing strategies.
- Improved pricing accuracy by conducting regular audits and updating pricing systems.
- Streamlined processes for price changes, resulting in reduced time spent on manual adjustments.
- Ensured compliance with all relevant regulations by staying up-to-date on industry standards and best practices concerning pricing and signage.
Customer Service Representative Trainer
News America Marketing
10.2016 - 09.2019
- Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
- Analyzed performance metrics to identify skill gaps within the team, developing targeted training initiatives to address these areas effectively.
- Facilitated role-playing scenarios and group discussions to simulate real-life customer interactions, enhancing trainee preparedness for live service situations.
- Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.
- Enhanced customer satisfaction by providing exceptional training to customer service representatives.
- Stayed current on industry trends and best practices in customer service, incorporating this knowledge into updated training materials and methodologies.
- Promoted a culture of learning by sharing personal experiences from the field as well as insights from industry experts during training sessions.
- Collaborated with management to identify areas of improvement in customer service processes and implemented changes accordingly.
Education
High School Diploma -
Klein Oak High School
Spring, TX05.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
- Call Management
- De-Escalation Techniques
- Technical Support
Timeline
Customer Service Representative
QVC
08.2023 - 04.2024
Customer Service Representative
Harte Hanks
01.2023 - 06.2023
Pricing and Signing Lead
Dick's Sporting Goods, Inc
09.2019 - 09.2021
Customer Service Representative Trainer
News America Marketing
10.2016 - 09.2019
High School Diploma -
Klein Oak High School
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