Brandy Appel
Gulfport,MS
Summary
Customer-focused Server Manager committed to offering best in casual-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Server Manager
Buffalo Wild Wings
Gulfport, MS
07.2021 - Current
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
Bar Manager
Buffalo Wild Wings
Gulfport, MS
11.2020 - 07.2021
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing Number% improvement over prior onboarding process.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
Shift Leader
Buffalo Wild Wings
Gulfport, MS
07.2019 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Bartender
Buffalo Wild Wings
Gulfport, MS
02.2017 - 07.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Buffalo Wild Wings
Gulfport, MS
12.2016 - 02.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Buffalo Wild Wings
Hattiesburg, MS
07.2014 - 12.2016
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Hancock High School
Kiln, MS05.2014
Skills
- Monitoring Food Preparation
- Training New Hires
- Brand Loyalty
- Money Handling
- Staff Scheduling
- Restaurant Operation
- Front of House Management
Timeline
Server Manager
Buffalo Wild Wings
07.2021 - Current
Bar Manager
Buffalo Wild Wings
11.2020 - 07.2021
Shift Leader
Buffalo Wild Wings
07.2019 - 11.2020
Bartender
Buffalo Wild Wings
02.2017 - 07.2019
Server
Buffalo Wild Wings
12.2016 - 02.2017
Server
Buffalo Wild Wings
07.2014 - 12.2016
High School Diploma -
Hancock High School
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