Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Arroyo-Ryan

Waynesboro,PA

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

6
6
years of professional experience

Work History

Receptionist

Euphoria Wellnes
02.2018 - 06.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Reduced incoming call response time by implementing an effective call routing system.

Wireless Sales Associate

Walmart
10.2013 - 12.2017
  • Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
  • Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
  • Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
  • Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
  • Delivered exceptional customer service by quickly addressing concerns or inquiries, maintaining a high level of customer retention.
  • Adapted quickly to new products and promotions, leveraging this knowledge to drive sales and create compelling product presentations for customers.

Cashier (seasonal)

Lowes Home Improvment
02.2017 - 05.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

High School Diploma -

Tuscarora High School
Frederick, MD
06.2013

Skills

  • Data Entry
  • Clerical Support
  • Administrative Support
  • Technical Support
  • Records Management
  • Mail Management
  • Medical office administration
  • Medical Terminology
  • HIPAA Compliance
  • Account Management
  • Attention to Detail
  • Organization and Time Management

Timeline

Receptionist

Euphoria Wellnes
02.2018 - 06.2019

Cashier (seasonal)

Lowes Home Improvment
02.2017 - 05.2017

Wireless Sales Associate

Walmart
10.2013 - 12.2017

High School Diploma -

Tuscarora High School

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Brandy Arroyo-Ryan