Brandy Ashford
Atlanta,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Chief Data Office Executive Assistant
AT&T Inc.
Alpharetta, United States
02.2019 - 09.2023
- Proficiently coordinating and managing complex executive calendars, ensuring efficient scheduling of appointments, meetings, and conferences
- Demonstrated expertise in organizing domestic and international travel arrangements, including itinerary planning, accommodation bookings, and expense reporting
- Effectively screening and managing executive emails and phone calls, ensuring timely and appropriate responses to inquiries
- Drafting and editing documents, presentations, and reports with meticulous attention to detail, maintaining a high level of professionalism
- Facilitating smooth meetings by preparing agendas, documenting minutes, and following up on action items, contributing to enhanced team collaboration
- Skilled in maintaining and updating databases, ensuring accurate and up-to-date information for quick decision-making
- Upholding highest standards of confidentiality when handling sensitive information and maintaining privacy of executive matters
- Proactively addressing challenges and solving problems to optimize workflow efficiency, contributing to a positive and productive work environment.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments, and tasks senior executives.
Remote Sales Allocation Coordinator
Solvay
09.2021 - 02.2022
- Assisted Demand Planning team
- Communicated demand inconsistencies with Global Planning, Site Planning, Account Management and Customer Service teams via reporting and strategic planning meetings
- Created status reports
- Monitored open orders vs shipping windows for multiple product lines via SAP, Sales force and WAM demand planning tools
- Monitored inventory via reports, cycle counts and communication with production plants.
- Entered data, generated reports, and produced tracking documents.
Property Management Assistant
AT&T Inc.
02.2017 - 09.2021
- Schedule meetings with vendors and stakeholders
- Coordinate all facets of operations project management (schedule, procurement, quality & risk) for Chief Data Office
- Schedule weekly project meetings with stakeholders to provide updates, ensure engagement, assess schedule, analyze resources, and review action items
- Distribute minutes/notes to stakeholders post-meeting
- Create PowerPoint decks for leadership for project status updates
- Design training materials for workplace 2020 facility support staff
- Mentor and train support staff
- QC, monitor and report facility work orders tickets
- Open property work order repair tickets
- Liaison between property management, Maintenance engineers and external vendors
- Quality check building repair to ensure completion
- Verify city and state mandated safety regulations are met
- (elevator inspections, fire safety yearly certifications, egress, fire code occupancy guidelines, safety exit maps, AED checks and signage, etc.)
- Campus appearance (landscaping, pest control, housekeeping, window cleaning, pressure washing etc.)
- Collaborated with corporate design and construction teams regarding renovations and facility upgrades
- Create campus signage
- Customer service concierge for campus occupants (answer questions and concerns, site tours, building service request, furniture request, furniture repair, etc.).
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Operations Supervisor
Coca-Cola Company
01.2013 - 09.2017
- Managed a team of fifty mail processing, delivery and key-op associates across three locations
- Collaborate with company stakeholders and subject matter experts on teams throughout the enterprise to study processes and identify areas of improvement to reduce cost, increase productivity, and maximize resources
- Analyze performance data to identify operations variances using established system and ad-hoc problem-solving
- Develop and deploy training related to process improvement tools in such areas as facilitation, process mapping, and root-cause analysis
- Safeguard and protect all information surrounding confidentiality to prevent a breach of trademark security
- Maintain documentation to track process improvements and performance, communicate progress to multiple stakeholders and leadership, and assure timely achievement of project deliverables.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained employees to maximize team productivity.
Remote Account Manager
Xerox
09.2016 - 02.2017
- Managed a team of 100 on-site repair tech on the west coast
- Tracked performance metrics
- Daily, weekly and monthly
- Mentor and develop company employees via Skype and WebEx
- Weekly team conference calls and daily ad hoc support and mentoring
- Collaborate with company stakeholders and subject matter experts on teams throughout the enterprise to study processes and identify areas of improvement to reduce cost, increase productivity, and maximize resources.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Accounts Management
AT&T Inc.
01.2009 - 12.2012
- Managed a team of thirty mail, print and conference room services associates across three different locations
- Train and develop company employees
- Direct and monitor employee performance
- Distribute surveys for newly established procedures where employees can offer feedback on applicable SOPs
- Develop standard operating procedures gathering requirements for the contents of SOP by working with subject matter experts, external stakeholders (including those from state agencies), and front-line employees
- Review SharePoint site for any redundancies and outdated content and research to ensure an SOP doesn't already exist for procedures that must follow the same process regardless of company or industry (i.e., OSHA, HAZMAT, etc.).
- Led improvement of customer accounts management and optimization.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Some College (No Degree) - Business Administration And Management
Ashford University
Skills
- Operations Management
- Project Management
- Account Management
- Vendor Management
- Team building collaboration
- Customer Service
- Event Planner
- Expense Tracking
- Travel Arrangements
- Meeting facilitation
- Document Management
- Calendar Management
- Office Administration
Knowledge Areas
- SharePoint
- Excel
- Word
- POWERPOINT
- MICROSOFT Teams
- Google Workplace
- RALLY
- JIRA PPM
- SAP
- KRONOS
- ADP WORKFORCE
- WEBEX
- Salesforce
- HIPPA
- CORRIGO
- CMPM
- QUICKBOOKS
- Yardi
Timeline
Remote Sales Allocation Coordinator
Solvay
09.2021 - 02.2022
Chief Data Office Executive Assistant
AT&T Inc.
02.2019 - 09.2023
Property Management Assistant
AT&T Inc.
02.2017 - 09.2021
Remote Account Manager
Xerox
09.2016 - 02.2017
Operations Supervisor
Coca-Cola Company
01.2013 - 09.2017
Accounts Management
AT&T Inc.
01.2009 - 12.2012
Some College (No Degree) - Business Administration And Management
Ashford University