Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Aucoin

Magnolia,United States

Summary

Skilled in prioritizing and completing tasks independently and problem solving in a team environment. Gained knowledge and experience from 14 years of customer service experience in a fast paced environment, supporting a diverse range of clients. Efficient and agile to quickly learn and navigate any computer software program. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Teleperformance
12.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

OWP TEXAS WORKS ADVISOR

THHS- Contracted to HCA Healthcare
02.2019 - 06.2022
  • In addition to the job details of Texas Works Advisor II- Consulted with patients onsite and medical staff to aid with billing - Adhere to policies outlined for the medical staff - Met with inpatient director to provide details on patients needing financial assistance

TEXAS WORKS ADVISOR II

Texas Health and Human Services
12.2010 - 02.2019
  • Interviewed clients via phone or in person to gather information to determine eligibility for benefits - Documented case records using automated system record for each client - Communicated effectively with others (internally or externally) to provide or verify information, answer inquiries, address issues, or resolve problems or complaints - Obtained, verified, and collected income and resources to determine client financial eligibility - Confers with legal and policy staff to obtain additional information on hearings - Verified client information via Data Broker

DATA ENTRY SPECIALIST

Southeastern District of US Attorney's Office
05.2008 - 10.2009
  • Collected and entered data in federal databases and maintained accurate records of valuable client information
  • Researched and obtained further information for incomplete documents
  • Worked with Victim Witness unit to arrange and input confidential information for court proceedings
  • Respond to queries for information and access relevant files.

Education

No Degree - Criminal Justice

Southern University And A & M College
Baton Rouge, LA

HIGH SCHOOL DIPLOMA -

St James High School / St James
01.1999

Skills

  • Conflict Resolution
  • Ability to work independently or collectively
  • Detail Oriented
  • Managed Care
  • Data Entry
  • Customer Relations
  • Computer Proficiency
  • Call center experience
  • Microsoft Outlook
  • Follow-up skills
  • Team Development

Timeline

Customer Service Representative

Teleperformance
12.2023 - Current

OWP TEXAS WORKS ADVISOR

THHS- Contracted to HCA Healthcare
02.2019 - 06.2022

TEXAS WORKS ADVISOR II

Texas Health and Human Services
12.2010 - 02.2019

DATA ENTRY SPECIALIST

Southeastern District of US Attorney's Office
05.2008 - 10.2009

No Degree - Criminal Justice

Southern University And A & M College

HIGH SCHOOL DIPLOMA -

St James High School / St James

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Brandy Aucoin